Customerly vs Intercom: Features, Pricing and User Reviews 2026
Compare features, pricing, reviews, and more to make an informed decision
Customerly
Customerly is an AI-powered customer service platform that automates support tickets, live chat, and email marketing for growing businesses.
Intercom
Intercom is an AI-powered customer service platform that helps businesses deliver faster, smarter support through live chat and automation.
Customerly
Customerly is an AI-powered customer service platform that automates support tickets, live chat, and email marketing for growing businesses.
Intercom
Intercom is an AI-powered customer service platform that helps businesses deliver faster, smarter support through live chat and automation.
Customerly
AI assistant (Aura) handles 60% of support conversations automatically
Live chat with customizable widgets and mobile support
Email marketing campaigns and automation sequences
Customer surveys (NPS, CSAT) for feedback collection
Help desk ticketing with team collaboration
Multi-language customer support
CRM with customer interaction history
Mobile apps for iOS and Android
Integrations with popular business tools
Intercom
Fin AI Agent for automated customer support
Live chat with customizable widgets
Unified helpdesk and ticketing system
Multi-channel messaging (email, social, SMS)
Workflow automation and smart routing
Knowledge base and self-service portal
Proactive messaging campaigns
Team collaboration tools
Advanced reporting and analytics
300+ app integrations
Mobile SDKs for iOS and Android
Enterprise security and compliance features
Customerly
Customerly offers flexible pricing plans designed to grow with your business, starting with a completely free plan for small teams. All paid plans include a 14-day free trial with full access to features, and you can cancel anytime during the trial period.
Pricing structure includes:
Free Plan - Basic live chat and limited email marketing for small teams
Core Plan - Starting around €29/month with enhanced features and AI credits
Growth Plan - Mid-tier pricing with advanced automation and team features
Ultimate Plan - Full-featured plan for larger teams with unlimited capabilities
Additional costs: AI conversations with Aura cost €0.45-€0.50 per conversation when you exceed your plan's included credits. Extra team members and interactions can be added to any plan without upgrading to the next tier.
The platform uses interaction-based pricing, meaning you pay based on actual usage rather than just user seats, making it cost-effective for growing businesses.
Intercom
Intercom offers flexible pricing plans designed to accommodate businesses of all sizes, with AI-powered features included in every plan.
Essential Plan ($29 per seat/month): Perfect for small teams, includes basic live chat, shared inbox, Fin AI Agent, and fundamental automation tools.
Advanced Plan ($85 per seat/month): Ideal for growing businesses, adds workflow automation, team management features, 20 lite seats, and advanced reporting capabilities.
Expert Plan ($132 per seat/month): Built for large enterprises, includes all Advanced features plus SSO, HIPAA compliance, SLA management, 50 lite seats, and priority support.
Additional costs:
Fin AI Agent: $0.99 per resolution for automated customer inquiries
Proactive Support Plus: $99/month for advanced messaging features like product tours and surveys
Usage-based channels: Pay-per-use for SMS, WhatsApp, and phone support
All plans include unlimited live chat, email support, and a 14-day free trial with no credit card required.