Customerly

Customerly is a complete customer service platform that uses AI to automate support conversations, manage live chat, and handle email marketing campaigns. Think of it as having a smart assistant that works 24/7 to help your customers while you focus on growing your business.

The platform's main feature is Aura, an AI assistant that can handle most customer questions by reading your knowledge base and providing accurate answers. Unlike basic chatbots that follow scripts, Aura understands customer needs and can complete tasks like processing refunds or updating account information. When customers ask complex questions that need human help, Aura automatically transfers the conversation to your team with full context.

Customerly also includes email marketing tools, customer surveys, help desk features, and detailed analytics. Everything works together in one dashboard, making it easy to track customer interactions, measure satisfaction, and improve your service over time.

Getting started with Customerly is straightforward and designed for teams who want quick results. First, sign up for a free 14-day trial at customerly.io where you can test all features without any payment required. The setup process takes about 30 minutes and includes importing your existing customer data.

Here's how to get the most from Customerly:

• Set up your knowledge base - Upload your help articles and FAQs so Aura can answer customer questions accurately

• Install the chat widget - Add the live chat code to your website for instant customer support

• Configure email campaigns - Create welcome sequences and marketing newsletters using built-in templates

• Train your team - Add team members and set up departments for proper conversation routing

• Create surveys - Build NPS and satisfaction surveys to gather customer feedback

Pro tip: Start with basic AI responses and gradually teach Aura more complex tasks as your team gets comfortable. The platform remembers conversation history, making follow-up questions easy to handle. Always monitor Aura's responses during the first few weeks to ensure accuracy.

• AI assistant (Aura) handles 60% of support conversations automatically

• Live chat with customizable widgets and mobile support

• Email marketing campaigns and automation sequences

• Customer surveys (NPS, CSAT) for feedback collection

• Help desk ticketing with team collaboration

• Multi-language customer support

• CRM with customer interaction history

• Mobile apps for iOS and Android

• Integrations with popular business tools