Customerly

Customer service has never been smarter thanks to Customerly, an AI-powered platform that changes how businesses handle support and customer communication. Instead of managing countless support tickets manually, Customerly's AI assistant called "Aura" handles up to 60% of customer conversations automatically while seamlessly passing complex issues to human agents when needed.

Founded in 2015 and based in Dublin, Ireland, Customerly combines live chat, email marketing, surveys, and help desk features into one powerful platform. The tool is specifically designed for SaaS companies and growing businesses that want to scale their customer support without hiring more staff.

Whether you need to answer customer questions instantly, send marketing campaigns, or gather feedback through surveys, Customerly makes customer communication simple and effective.

Customerly is a complete customer service platform that uses AI to automate support conversations, manage live chat, and handle email marketing campaigns. Think of it as having a smart assistant that works 24/7 to help your customers while you focus on growing your business.

The platform's main feature is Aura, an AI assistant that can handle most customer questions by reading your knowledge base and providing accurate answers. Unlike basic chatbots that follow scripts, Aura understands customer needs and can complete tasks like processing refunds or updating account information. When customers ask complex questions that need human help, Aura automatically transfers the conversation to your team with full context.

Customerly also includes email marketing tools, customer surveys, help desk features, and detailed analytics. Everything works together in one dashboard, making it easy to track customer interactions, measure satisfaction, and improve your service over time.

Getting started with Customerly is straightforward and designed for teams who want quick results. First, sign up for a free 14-day trial at customerly.io where you can test all features without any payment required. The setup process takes about 30 minutes and includes importing your existing customer data.

Here's how to get the most from Customerly:

• Set up your knowledge base - Upload your help articles and FAQs so Aura can answer customer questions accurately

• Install the chat widget - Add the live chat code to your website for instant customer support

• Configure email campaigns - Create welcome sequences and marketing newsletters using built-in templates

• Train your team - Add team members and set up departments for proper conversation routing

• Create surveys - Build NPS and satisfaction surveys to gather customer feedback

Pro tip: Start with basic AI responses and gradually teach Aura more complex tasks as your team gets comfortable. The platform remembers conversation history, making follow-up questions easy to handle. Always monitor Aura's responses during the first few weeks to ensure accuracy.

Customerly offers a comprehensive suite of customer service and marketing tools designed to help businesses scale efficiently. The platform's AI assistant, Aura, serves as the centerpiece, automatically handling up to 60% of customer conversations by understanding intent and providing accurate responses based on your knowledge base.

Key features include:

• Smart AI automation - Aura handles routine questions and escalates complex issues with full context

• Live chat support - Real-time conversations with customizable chat widgets and mobile apps

• Email marketing campaigns - Automated sequences, newsletters, and targeted campaigns with analytics

• Customer surveys - NPS, CSAT, and custom surveys for feedback collection

• Help desk ticketing - Organized ticket management with team collaboration tools

• CRM integration - Customer profiles with interaction history and behavioral tracking

• Multi-language support - Serve customers in multiple languages automatically

• Mobile applications - iOS and Android apps for agents to respond on-the-go

The platform also includes detailed analytics, workflow automation, team management features, and integrations with popular tools like Zapier, WordPress, and various CRM systems for seamless business operations.

Customerly offers flexible pricing plans designed to grow with your business, starting with a completely free plan for small teams. All paid plans include a 14-day free trial with full access to features, and you can cancel anytime during the trial period.

Pricing structure includes:

• Free Plan - Basic live chat and limited email marketing for small teams

• Core Plan - Starting around €29/month with enhanced features and AI credits

• Growth Plan - Mid-tier pricing with advanced automation and team features

• Ultimate Plan - Full-featured plan for larger teams with unlimited capabilities

Additional costs: AI conversations with Aura cost €0.45-€0.50 per conversation when you exceed your plan's included credits. Extra team members and interactions can be added to any plan without upgrading to the next tier.

The platform uses interaction-based pricing, meaning you pay based on actual usage rather than just user seats, making it cost-effective for growing businesses.