Tidio

Tidio is a complete customer service platform that combines live chat, AI chatbots, email support, and ticketing systems into one easy-to-use solution. Think of it as your business's communication center where all customer conversations happen in one place.

The platform works across your website, social media, email, and messaging apps like WhatsApp and Facebook Messenger. What makes Tidio special is its AI agent called Lyro, which learns from your support content and can handle most customer questions automatically. When Lyro can't help, it smoothly passes the conversation to your human team with all the context preserved.

Founded in 2013, Tidio serves businesses of all sizes across 205+ countries. The platform is designed to be simple enough for small businesses but powerful enough for large companies with thousands of daily conversations.

Getting started with Tidio is simple and takes just a few minutes. First, create a free account at tidio.com and connect it to your website using their easy installation process. For WordPress sites, just install their plugin. For other platforms, copy and paste a small code snippet.

Here's how to get the best results:

• Set up your chat widget with your brand colors and welcome message

• Configure Lyro AI by uploading your FAQ documents and support content

• Create automated Flows for common questions like shipping info or business hours

• Set up your team members and assign departments if needed

• Connect your email and social media accounts for unified messaging

• Use the mobile app to stay connected when you're away from your desk

The platform includes helpful templates and guides to set up common scenarios quickly. You can start with basic live chat and gradually add AI features as you get comfortable. Most businesses see improved response times within the first day of using Tidio.

• AI-powered customer support with Lyro agent

• Live chat widget for real-time conversations

• Multi-channel inbox (email, social media, WhatsApp)

• Automated chatbot flows and templates

• Mobile apps for on-the-go support

• Ticketing system and team management

• Analytics and performance tracking

• 40+ platform integrations

• Custom branding and widget design

• Free plan available