Tidio

Customer service has never been easier with Tidio's smart approach to business communication. This powerful platform changes how companies talk to their customers by bringing live chat, AI chatbots, and support tools into one simple dashboard.

Tidio helps over 300,000 businesses worldwide provide faster, smarter customer support that actually works. Whether someone visits your website, sends an email, or messages you on social media, Tidio handles it all in one place. The platform's AI agent, called Lyro, can automatically answer up to 67% of customer questions using your own support content.

This means your team saves time while customers get instant help. Perfect for small businesses to large companies looking to improve customer satisfaction and boost sales.

Tidio is a complete customer service platform that combines live chat, AI chatbots, email support, and ticketing systems into one easy-to-use solution. Think of it as your business's communication center where all customer conversations happen in one place.

The platform works across your website, social media, email, and messaging apps like WhatsApp and Facebook Messenger. What makes Tidio special is its AI agent called Lyro, which learns from your support content and can handle most customer questions automatically. When Lyro can't help, it smoothly passes the conversation to your human team with all the context preserved.

Founded in 2013, Tidio serves businesses of all sizes across 205+ countries. The platform is designed to be simple enough for small businesses but powerful enough for large companies with thousands of daily conversations.

Getting started with Tidio is simple and takes just a few minutes. First, create a free account at tidio.com and connect it to your website using their easy installation process. For WordPress sites, just install their plugin. For other platforms, copy and paste a small code snippet.

Here's how to get the best results:

• Set up your chat widget with your brand colors and welcome message

• Configure Lyro AI by uploading your FAQ documents and support content

• Create automated Flows for common questions like shipping info or business hours

• Set up your team members and assign departments if needed

• Connect your email and social media accounts for unified messaging

• Use the mobile app to stay connected when you're away from your desk

The platform includes helpful templates and guides to set up common scenarios quickly. You can start with basic live chat and gradually add AI features as you get comfortable. Most businesses see improved response times within the first day of using Tidio.

Tidio offers a comprehensive set of features designed to transform your customer service. The core feature is real-time live chat that lets you talk directly with website visitors. All conversations are managed through a unified inbox that includes email, social media messages, and chat.

Key features include:

• Lyro AI Agent that automatically handles up to 67% of customer questions using your support content

• Flows automation for creating rule-based chatbot sequences and lead generation

• Multi-channel support across website, WhatsApp, Facebook Messenger, Instagram, and email

• Ticketing system that converts conversations into organized support tickets

• Mobile apps for iOS and Android to manage conversations anywhere

• Analytics dashboard to track performance, response times, and customer satisfaction

• Team management with departments, operator permissions, and routing

• Integrations with popular platforms like Shopify, WordPress, Salesforce, and Zapier

The platform also includes pre-chat surveys, visitor tracking, file sharing, and custom branding options to match your business style.

Tidio offers flexible pricing plans designed for businesses of all sizes. The Free plan includes basic live chat, 50 conversations per month, and essential features at no cost. This plan also provides a one-time allocation of 50 Lyro AI conversations.

The Starter plan costs $29 per month and increases your conversation limit to 100, plus adds advanced features like visitor tracking and dedicated support. The Growth plan at $59 monthly expands to 250 conversations with advanced analytics and removes Tidio branding.

For larger businesses, the Plus plan starts at $749 per month with custom conversation limits, dedicated success manager, multi-site support, and advanced AI features including up to 5,000 Lyro conversations.

All plans include a 7-day free trial with full access to premium features. You can also add extra automation features and increase conversation limits as needed.