Best 15 Tools for Providing Live Chat Support in 2025

Intercom is an AI-first customer service platform designed to streamline how businesses communicate with their customers. It combines live chat, helpdesk ticketing, and intelligent automation in one unified system.

Gaspar AI is a generative AI-powered employee helpdesk platform built to deliver instant, automated support for internal company requests. Think of it as a smart virtual assistant that handles IT and HR tasks without human involvement. It uses large language models and integrates with your existing workplace tools, enabling it to resolve employee issues based on your company's knowledge and systems.

Customerly is a complete customer service platform that uses AI to automate support conversations, manage live chat, and handle email marketing campaigns. Think of it as having a smart assistant that works 24/7 to help your customers while you focus on growing your business.

Tidio is a complete customer service platform that combines live chat, AI chatbots, email support, and ticketing systems into one easy-to-use solution. Think of it as your business's communication center where all customer conversations happen in one place.

Build Chatbot is a no-code AI chatbot builder designed for businesses and individuals who want to create smart chatbots without technical expertise. What makes it special is its ability to process multiple file formats including PDFs, documents, website URLs, YouTube videos, and even audio and video files - a feature that sets it apart from other chatbot platforms.

WotNot is an AI-powered chatbot platform designed for businesses that want to automate their customer interactions without writing code. Think of it as a virtual assistant builder that works across websites, WhatsApp, Facebook Messenger, and Instagram.

Moveo.AI is a conversational AI platform that helps businesses build intelligent chatbots and virtual agents without coding. The platform stands out because it uses its own private language models instead of relying on external AI services like ChatGPT or Claude.

Typedesk is a cross-platform text expander and keyboard automation tool designed to eliminate repetitive typing tasks. Think of it as your personal typing assistant that remembers all your common phrases, responses, and templates so you don't have to type them repeatedly.

Landbot.io is a chatbot creation tool that works without coding skills. You use a visual drag-and-drop interface to design conversation flows, just like connecting puzzle pieces together. The platform lets you create two types of chatbots: rule-based ones that follow set paths with buttons and menus, and AI-powered ones that can understand natural language and give smart responses.

GoSquared is a comprehensive web analytics and customer engagement platform that provides real-time insights about website visitors and their behavior. Unlike traditional analytics tools that require waiting for data processing, GoSquared shows everything as it happens in real-time.