Gaspar AI

Gaspar AI is a generative AI-powered employee helpdesk platform built to deliver instant, automated support for internal company requests. Think of it as a smart virtual assistant that handles IT and HR tasks without human involvement. It uses large language models and integrates with your existing workplace tools, enabling it to resolve employee issues based on your company's knowledge and systems.

The main difference from regular helpdesk software is simple: instead of creating tickets for human agents to handle, Gaspar AI solves the problems automatically. Each solution includes proper permissions and security protocols, allowing employees to get back to work immediately. Founded in 2019, this tool has become popular because it reduces manual work by 80% and saves significant costs. Companies can ask questions in normal language and get instant solutions backed by their own company data and approved workflows.

Using Gaspar AI is simple and works within your existing tools. First, your IT admin sets up the platform and connects it to your company systems like Active Directory, knowledge base, and workflow tools. The setup takes about 30 minutes and requires no coding skills.

Employees interact with Gaspar through platforms they already use daily. Here's how to get the best results:

• Ask questions directly in Slack, Microsoft Teams, or Jira Service Management

• Use natural language instead of technical terms

• Request approvals for software access, folder permissions, or time off

• Get instant password resets and account unlocks

• Access company policies and troubleshooting guides immediately

• Follow up with additional questions for clarification

The AI virtual agent responds in seconds with step-by-step solutions or handles requests automatically. IT admins can control which automations are enabled and monitor all activity through the analytics dashboard. The platform learns from your company's knowledge base and gets smarter over time, providing more accurate solutions as employees use it more frequently.

• Auto-resolves 40% of employee support requests instantly

• Native integration with Slack, MS Teams, and Jira SM

• 100+ automations for IT and HR processes

• Password resets and access management

• No-code workflow automation templates

• Real-time analytics and business insights

• Knowledge base integration and search

• 30+ application integrations available

• 24/7 instant employee support