Best 8 Tools for Technical Support Specialists in 2025

Authentik is a tool that manages how users sign in to your applications and services. Think of it as a central security checkpoint that verifies who someone is before letting them access your systems.

Casdoor is a complete identity management solution that handles user authentication and authorization for your applications. It supports OAuth 2.0, OpenID Connect, SAML, CAS, and LDAP protocols, making it compatible with almost any application or service.

Okta is a tool that handles identity and access management in the cloud. It lets businesses control who can use their apps and resources safely. When someone needs to log in, Okta checks their identity and decides what they can access based on company rules.

Zitadel is a tool that manages who can log into your application and what they can do once inside. You can set it up to handle user accounts, control access to different features, and keep track of security events. Unlike building your own login system, Zitadel provides everything ready to use.

Gaspar AI is a generative AI-powered employee helpdesk platform built to deliver instant, automated support for internal company requests. Think of it as a smart virtual assistant that handles IT and HR tasks without human involvement. It uses large language models and integrates with your existing workplace tools, enabling it to resolve employee issues based on your company's knowledge and systems.

Scribe is an AI-powered documentation tool that automatically creates step-by-step guides by recording your screen actions and converting them into professional tutorials. Think of it as a smart assistant that watches everything you do on your computer and turns those actions into clear, easy-to-follow instructions.

DevRev is an AI-powered platform that combines customer support and software development into one unified system. Think of it as the bridge that connects what customers need with what developers build. The platform uses advanced AI technology called AgentOS, which includes a knowledge graph that understands relationships between customers, products, and development work.

Pulsetic is a comprehensive website uptime monitoring service designed to help businesses ensure their websites stay online and perform well. Think of it as a digital watchdog that never sleeps, constantly checking if your website is accessible to visitors around the world. The platform monitors your site from multiple global locations and sends immediate notifications when downtime is detected.