DevRev

Managing customer support and product development separately creates gaps that hurt business growth. DevRev changes this by bringing these critical functions together on one smart platform. This AI-native solution connects support teams, product managers, and developers in a single workspace where customer feedback directly drives product decisions.

DevRev was founded in 2020 by former Nutanix executives Dheeraj Pandey and Manoj Agarwal, and has quickly become a unicorn with over $100 million in funding. The platform uses its unique AgentOS and knowledge graph technology to break down silos between teams.

Instead of juggling multiple tools, companies can now manage everything from customer conversations to product roadmaps in one place, making work more efficient and customers happier.

DevRev is an AI-powered platform that combines customer support and software development into one unified system. Think of it as the bridge that connects what customers need with what developers build. The platform uses advanced AI technology called AgentOS, which includes a knowledge graph that understands relationships between customers, products, and development work.

Unlike traditional tools that keep support and development teams separated, DevRev brings everyone together. Support agents can see exactly what developers are working on, while developers understand which customer issues need priority. The platform includes modern CRM features, AI-powered customer support tools, project management capabilities, and real-time analytics.

Founded by experienced technology leaders, DevRev has revolutionized how SaaS and technology companies operate. The platform helps teams work faster, make better decisions, and create products that truly solve customer problems by keeping the voice of the customer at the center of everything.

Getting started with DevRev is straightforward and designed for teams of all sizes. First, visit DevRev and sign up for a free 45-day trial. You can choose between their Build app for product development teams or Support app for customer service teams, or use both together.

Here's how to maximize DevRev:

• Set up your workspace by connecting existing tools like Slack, email, and GitHub

• Import customer data to create a unified view of all customer interactions

• Configure AI agents to automate routine tasks and provide instant customer support

• Create custom workflows using their no-code workflow designer

• Train team members on the platform's collaboration features

The PLuG widget can be easily added to your website for instant customer engagement. DevRev's AI learns from your data to provide better insights over time. Pro tip: Start with their guided onboarding process and use the built-in tutorials. The platform remembers context across all interactions, so customer conversations automatically link to relevant product development work. Always leverage the AI-powered search to find information quickly across all your connected systems.

DevRev offers comprehensive features that transform how companies manage customer relationships and product development. The platform's core strength lies in its AI-native architecture that makes every feature smarter and more connected.

Key features include:

• AgentOS Platform with advanced AI agents that automate routine tasks

• Knowledge Graph Technology that connects customer data, product information, and development work

• Omnichannel Support across PLuG widget, email, Slack, and WhatsApp

• AI-Powered Customer Experience Agent that improves resolution rates

• Real-time Analytics and customizable dashboards for data-driven decisions

• Modern CRM with support, product, and growth team applications

• Workflow Automation with no-code tools and custom integrations

• Sprint Management and roadmapping connected to customer feedback

• Advanced Search that works across all connected systems and data

The platform also includes session recording, sentiment analysis, automated ticket routing, and API access for custom integrations. DevRev's Airdrop technology seamlessly ingests data from existing tools, while built-in collaboration features ensure teams stay aligned and productive.

DevRev offers flexible pricing plans designed for teams of all sizes. The platform provides separate pricing for Build and Support applications, with free 45-day trials available for all paid plans.

Build Plans:

• Starter ($9.99/user/month): AI agents, sprint management, roadmapping, and basic analytics

• Pro ($24.99/user/month): Advanced reporting, customizable issue management, and enhanced features

• Ultimate (Custom): Enterprise-scale with full customization and unlimited integrations

Support Plans:

• Starter ($19.99/user/month): Modern ticketing, AI deflection, and basic reporting for up to 10 users

• Pro ($59.99/user/month): Advanced analytics, custom routing, and enhanced automation

• Ultimate (Custom): Enterprise security, compliance controls, and unlimited scalability

Additional consumption-based pricing includes features like Turing Answers at $50 per 100 deflections (first 100 free). Enterprise customers get dedicated support, custom integrations, and flexible deployment options. All plans include mobile access and core AI features.