DevRev

DevRev is an AI-powered platform that combines customer support and software development into one unified system. Think of it as the bridge that connects what customers need with what developers build. The platform uses advanced AI technology called AgentOS, which includes a knowledge graph that understands relationships between customers, products, and development work.

Unlike traditional tools that keep support and development teams separated, DevRev brings everyone together. Support agents can see exactly what developers are working on, while developers understand which customer issues need priority. The platform includes modern CRM features, AI-powered customer support tools, project management capabilities, and real-time analytics.

Founded by experienced technology leaders, DevRev has revolutionized how SaaS and technology companies operate. The platform helps teams work faster, make better decisions, and create products that truly solve customer problems by keeping the voice of the customer at the center of everything.

Getting started with DevRev is straightforward and designed for teams of all sizes. First, visit DevRev and sign up for a free 45-day trial. You can choose between their Build app for product development teams or Support app for customer service teams, or use both together.

Here's how to maximize DevRev:

• Set up your workspace by connecting existing tools like Slack, email, and GitHub

• Import customer data to create a unified view of all customer interactions

• Configure AI agents to automate routine tasks and provide instant customer support

• Create custom workflows using their no-code workflow designer

• Train team members on the platform's collaboration features

The PLuG widget can be easily added to your website for instant customer engagement. DevRev's AI learns from your data to provide better insights over time. Pro tip: Start with their guided onboarding process and use the built-in tutorials. The platform remembers context across all interactions, so customer conversations automatically link to relevant product development work. Always leverage the AI-powered search to find information quickly across all your connected systems.

• AI-native platform with knowledge graph technology

• Unified customer support and product development

• Omnichannel support (email, chat, Slack, WhatsApp)

• Real-time analytics and customizable dashboards

• Workflow automation and no-code tools

• Sprint management with customer feedback integration

• Advanced AI search across all systems

• Mobile and desktop applications

• API access and custom integrations