Best 20+ Tools for Customer Success Managers in 2026

Statuspage is a web-based tool that creates status pages for your services and applications. When something goes wrong with your website, app, or service, you can quickly post an update that automatically notifies all your subscribers.

StatusKit is a platform that allows you to build and manage status pages for your online services. A status page shows your customers whether your services are working normally, experiencing issues, or under maintenance. When something goes wrong, you can post updates about the problem and how you are fixing it.

StatusGator is a monitoring platform that tracks the health of cloud services and websites you depend on. Instead of checking multiple status pages manually, you get all updates in one place. The platform monitors official status pages from thousands of providers and also checks your custom websites and servers.

Sorry App is a status page builder that lets you create a public page where customers can check your service status anytime. You can post updates about incidents, schedule maintenance windows, and share general announcements all from one place.

Remember The Milk is a task management application that works on web browsers, desktop computers, and mobile devices. It helps you keep track of everything you need to do in one place. The tool allows you to create multiple lists, organize tasks with tags, set due dates, and receive reminders when tasks are approaching their deadlines.

Loops is an email sending platform made for software companies. It lets you create and send three types of emails from one dashboard: campaigns (one-time announcements), loops (automated sequences), and transactional emails (password resets, receipts).

MailerLite is an all-in-one email marketing platform that helps you connect with your customers through email. You can create and send newsletters, build landing pages and websites, design signup forms, and set up automated email sequences. The platform uses a simple drag-and-drop editor that makes it easy to create professional-looking emails without any design skills.

Zoho Mail is a complete email solution for businesses that need professional communication tools. You get your own branded email address using your company domain name, which looks more professional than free email services. The platform includes a clean inbox without any advertisements or distractions.

ImprovMX is a cloud-based email forwarding tool that connects your custom domain to your existing email inbox. Instead of setting up complicated email servers or paying for expensive hosting, you simply point your domain to ImprovMX and create email aliases that forward to your personal email.

Snapify is a web-based screen recording platform that captures your screen activity, webcam, and audio simultaneously. You can use it to create video messages, tutorials, product demos, or bug reports in seconds. The tool runs entirely online, so there is no software to install on your computer.