Best 20+ Tools for Customer Success Managers in 2025

AgentX is a tool that helps you create multiple AI agents that work together as a team. Each agent can focus on specific tasks like customer support, sales follow-ups, or data analysis. Unlike simple chatbots, these agents can collaborate with each other to complete complex jobs.

GPTBots is a tool that helps businesses create AI agents using a simple drag-and-drop interface. You don't need any programming skills to use it. These AI agents can talk to customers, answer questions, automate workflows, and find information from your company's documents and databases.

Nuclino is a collaborative workspace where teams create and connect documents in real time. You can think of it as a wiki, note-taking app, and project manager combined into one simple tool. Every piece of content you create is called an item, and items can be linked together to show relationships.

Thunai is an enterprise AI platform that converts your organization's scattered knowledge into intelligent AI agents. Think of it as creating a digital brain for your company that understands all your documents, processes, and customer interactions.

Sensay is an AI chatbot creation platform that turns your business knowledge into smart virtual assistants. You can build chatbots that understand your products, services, and company information to help customers and prospects automatically.

Landbot.io is a chatbot creation tool that works without coding skills. You use a visual drag-and-drop interface to design conversation flows, just like connecting puzzle pieces together. The platform lets you create two types of chatbots: rule-based ones that follow set paths with buttons and menus, and AI-powered ones that can understand natural language and give smart responses.

Wati is an AI-powered WhatsApp Business API platform designed to help businesses communicate with customers at scale through the world's most popular messaging app. Think of it as a complete business communication hub built specifically for WhatsApp.

Tettra is an AI-powered knowledge management system designed to help teams curate, organize, and share important company information efficiently. Founded in 2015 by Andy Cook and Nelson Joyce, Tettra was created to solve common problems with traditional knowledge management tools that are too complex, quickly become outdated, or aren't integrated into daily workflows.

Chatwith is an intelligent chatbot creation platform that transforms your existing content into a smart AI assistant. Unlike generic chatbots, it learns specifically from your business data including website pages, knowledge base articles, PDFs, DOCX files, and YouTube videos to provide accurate, contextual answers to customer questions.

FuseBase is an AI-powered collaboration platform designed specifically for service businesses that need to work closely with clients and teams. Think of it as your complete business workspace that combines project management, client portals, and AI automation in one easy-to-use platform.