Best 18 Tools for Customer Success Managers in 2025

Momentum is an AI-powered Revenue Orchestration Platform designed to eliminate manual work from sales and customer success processes. Think of it as an intelligent assistant that listens to every customer interaction and automatically takes action based on what it hears.

Tidio is a complete customer service platform that combines live chat, AI chatbots, email support, and ticketing systems into one easy-to-use solution. Think of it as your business's communication center where all customer conversations happen in one place.

Voiceflow is a collaborative AI agent platform that allows teams to design, develop, and deploy conversational AI experiences without coding. Think of it as a visual builder for smart chatbots and voice assistants that can understand and respond to customer questions naturally.

Bardeen is an AI-powered automation platform that lives in your browser as a Chrome extension. Think of it as a smart assistant that can perform tasks across multiple websites and applications automatically. The tool uses artificial intelligence to help you create custom workflows called "Playbooks" that can scrape data from websites, update your CRM, send emails, and connect different apps together.

DevRev is an AI-powered platform that combines customer support and software development into one unified system. Think of it as the bridge that connects what customers need with what developers build. The platform uses advanced AI technology called AgentOS, which includes a knowledge graph that understands relationships between customers, products, and development work.

Customerly is a complete customer service platform that uses AI to automate support conversations, manage live chat, and handle email marketing campaigns. Think of it as having a smart assistant that works 24/7 to help your customers while you focus on growing your business.

Tango is an AI-powered sales automation platform that creates browser agents to handle repetitive sales tasks and guide reps through complex CRM workflows. Unlike traditional automation tools that require extensive integrations or API connections, Tango works directly in the browser where your sales team already operates.

Command AI is an AI-powered user assistance platform that helps make software easier to use through smart, personalized guidance. The platform consists of two main components: Copilot, an embedded AI agent that can answer questions, provide walkthroughs, and even perform actions for users, and the Nudge Platform, which delivers timely, behavior-based hints and messages.

Userback is a comprehensive visual feedback and bug reporting platform designed to help software teams collect, understand, and act on user feedback faster than ever before. Think of it as a bridge between your users and your development team that captures not just what people say, but shows exactly what they mean.

Fireflies.ai is an artificial intelligence meeting assistant that transforms how teams handle conversations and meetings. Think of it as your personal note-taker that never misses anything important. The platform uses advanced AI technology to automatically record, transcribe, and analyze your meetings in real-time.