Best 7 tools for Managing Support Tickets in 2025
Organize, prioritize, and resolve customer support requests efficiently while maintaining high satisfaction levels. Perfect for customer service teams, support managers, and help desk professionals who need to provide timely, effective assistance to customers.
Tidio
Tidio
Tidio is a complete customer service platform that combines live chat, AI chatbots, email support, and ticketing systems into one easy-to-use solution. Think of it as your business's communication center where all customer conversations happen in one place.
Voiceflow
Voiceflow
Voiceflow is a collaborative AI agent platform that allows teams to design, develop, and deploy conversational AI experiences without coding. Think of it as a visual builder for smart chatbots and voice assistants that can understand and respond to customer questions naturally.
Bardeen
Bardeen
Bardeen is an AI-powered automation platform that lives in your browser as a Chrome extension. Think of it as a smart assistant that can perform tasks across multiple websites and applications automatically. The tool uses artificial intelligence to help you create custom workflows called "Playbooks" that can scrape data from websites, update your CRM, send emails, and connect different apps together.
DevRev
DevRev
DevRev is an AI-powered platform that combines customer support and software development into one unified system. Think of it as the bridge that connects what customers need with what developers build. The platform uses advanced AI technology called AgentOS, which includes a knowledge graph that understands relationships between customers, products, and development work.
Customerly
Customerly
Customerly is a complete customer service platform that uses AI to automate support conversations, manage live chat, and handle email marketing campaigns. Think of it as having a smart assistant that works 24/7 to help your customers while you focus on growing your business.
Pulsetic
Pulsetic
Pulsetic is a comprehensive website uptime monitoring service designed to help businesses ensure their websites stay online and perform well. Think of it as a digital watchdog that never sleeps, constantly checking if your website is accessible to visitors around the world. The platform monitors your site from multiple global locations and sends immediate notifications when downtime is detected.
Userback
Userback
Userback is a comprehensive visual feedback and bug reporting platform designed to help software teams collect, understand, and act on user feedback faster than ever before. Think of it as a bridge between your users and your development team that captures not just what people say, but shows exactly what they mean.