Best 6 Tools for Managing Support Tickets in 2025

Intercom is an AI-first customer service platform designed to streamline how businesses communicate with their customers. It combines live chat, helpdesk ticketing, and intelligent automation in one unified system.

DevRev is an AI-powered platform that combines customer support and software development into one unified system. Think of it as the bridge that connects what customers need with what developers build. The platform uses advanced AI technology called AgentOS, which includes a knowledge graph that understands relationships between customers, products, and development work.

Gumloop is an AI-native automation platform designed to help businesses automate complex workflows using artificial intelligence and machine learning. Think of it as a visual programming tool that connects your favorite business applications with cutting-edge AI models.

Tidio is a complete customer service platform that combines live chat, AI chatbots, email support, and ticketing systems into one easy-to-use solution. Think of it as your business's communication center where all customer conversations happen in one place.

Build Chatbot is a no-code AI chatbot builder designed for businesses and individuals who want to create smart chatbots without technical expertise. What makes it special is its ability to process multiple file formats including PDFs, documents, website URLs, YouTube videos, and even audio and video files - a feature that sets it apart from other chatbot platforms.

Atlassian is a leading software company that creates collaboration and work management tools designed to help teams of all sizes work more effectively together. Founded by Mike Cannon-Brookes and Scott Farquhar in Sydney, Australia, the company has grown from a bootstrapped startup to a global technology leader.