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Wati

Wati

AI WhatsApp Business API Platform

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Last Updated:9/27/2025
Pricing:
FreemiumSubscriptionUsage-based
Category:
Marketing AutomationAI Email MarketingTeam CollaborationAI Customer ServiceAI Chatbot
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What is Wati

Wati is an AI-powered WhatsApp Business API platform designed to help businesses communicate with customers at scale through the world's most popular messaging app. Think of it as a complete business communication hub built specifically for WhatsApp.

The platform provides businesses with professional tools to manage customer conversations, send automated messages, create smart chatbots, and collaborate as a team—all within WhatsApp. Unlike regular WhatsApp Business which is limited to small operations, Wati unlocks enterprise-level features like unlimited messaging, advanced automation, detailed analytics, and seamless integrations with other business tools.

Founded as an official WhatsApp Business Solution Provider, Wati serves as the bridge between businesses and WhatsApp's Business API. This means companies can access all the professional features WhatsApp offers for businesses while enjoying Wati's user-friendly interface and powerful management tools.

Features of Wati

  • AI-powered chatbots with no-code builder

  • Team inbox for collaborative customer support

  • Broadcast messaging with personalized campaigns

  • Advanced automation and smart routing

  • Click-to-WhatsApp ads integration

  • 100+ business tool integrations

  • AI Support Agent for instant query resolution

  • Multi-channel messaging (Instagram, Facebook, SMS)

  • Advanced analytics and performance tracking

  • File sharing and media support

Wati Pricing

Campaigns Only
INR999/mo
  • ₹999 in message credits (500 messages, valid 3 months)
  • Flexible top-up options
  • Self-service setup and support
  • Complete analytics dashboard
  • Click to WhatsApp ads integration
  • Basic chatbot for bulk campaigns
  • One-time fee, no recurring subscription
Most Popular
Starter
Custom
  • WhatsApp Business API access
  • Team inbox collaboration
  • Basic automation features
  • Message templates
  • Contact management
  • Basic analytics
  • Email support
Professional
Custom
  • Advanced automation triggers
  • AI-powered chatbots
  • Broadcast messaging
  • Multi-agent collaboration
  • Advanced analytics
  • 100+ integrations
  • Priority support
  • Custom onboarding
Enterprise
Custom
  • Unlimited automation triggers
  • Advanced AI Support Agent
  • Multi-channel messaging
  • Custom integrations
  • Dedicated account manager
  • White-label options
  • SLA agreements
  • 24/7 priority support

Wati Use Cases

FAQ's About Wati

Yes, you can use your existing WhatsApp number, but you'll need to delete the current WhatsApp account linked to that number first. Wati provides a chat backup plugin to help preserve your message history before making the switch.
Wati uses a pay-as-you-go model with no setup fees. You pay for messages sent based on the recipient's country and message template. Each plan includes automation credits, and you can purchase additional ones as needed. Annual plans offer up to 25% savings.
While WhatsApp Business is limited to one device and 256 broadcast contacts, Wati provides unlimited messaging, team collaboration, advanced automation, AI chatbots, detailed analytics, and integrations with business tools—all designed for scaling customer communication.
No, Wati is designed for non-technical users with a simple setup process and no-code chatbot builder. The platform includes free onboarding support, documentation, video tutorials, and dedicated customer success assistance to help you get started quickly.
Yes, Wati offers 100+ integrations including popular tools like Shopify, HubSpot, Salesforce, Zapier, Google Sheets, and many CRM systems. This allows you to sync customer data, automate workflows, and manage all business communication from one platform.
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