Best 12 Tools for Customer Support Specialists in 2025

Kommodo is a recording platform that captures your screen, voice, and webcam, then transforms recordings into searchable documents. Unlike basic recorders, it includes AI features that work in the background to organize and analyze your content.

HelpDocs is a software tool that helps you build and manage help documentation for your product or service. Think of it as a home for all your support articles, FAQs, and guides that customers can search through when they need help.

Document360 is a software tool that helps organizations create and maintain knowledge bases. A knowledge base is a central place where people can find answers, guides, and instructions about products or services. You can build both public knowledge bases for customers and private ones for employees.

Intercom is an AI-first customer service platform designed to streamline how businesses communicate with their customers. It combines live chat, helpdesk ticketing, and intelligent automation in one unified system.

Gaspar AI is a generative AI-powered employee helpdesk platform built to deliver instant, automated support for internal company requests. Think of it as a smart virtual assistant that handles IT and HR tasks without human involvement. It uses large language models and integrates with your existing workplace tools, enabling it to resolve employee issues based on your company's knowledge and systems.

NLPearl AI is an AI-powered phone agent platform that creates virtual assistants called "Pearl" to handle business phone calls. Unlike regular chatbots, Pearl actually talks on the phone and sounds like a real human being.

Moveo.AI is a conversational AI platform that helps businesses build intelligent chatbots and virtual agents without coding. The platform stands out because it uses its own private language models instead of relying on external AI services like ChatGPT or Claude.

Synthflow AI is a no-code voice automation platform that creates AI-powered phone agents for businesses. Instead of hiring more customer service staff, you can build virtual assistants that handle incoming and outgoing calls just like human employees would.

Typedesk is a cross-platform text expander and keyboard automation tool designed to eliminate repetitive typing tasks. Think of it as your personal typing assistant that remembers all your common phrases, responses, and templates so you don't have to type them repeatedly.

Tidio is a complete customer service platform that combines live chat, AI chatbots, email support, and ticketing systems into one easy-to-use solution. Think of it as your business's communication center where all customer conversations happen in one place.