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HelpDocs

HelpDocs

AI-Powered Knowledge Base for Support Teams

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Last Updated:11/7/2025
Pricing:
FreemiumSubscription
Category:
Help Center Software
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What is HelpDocs

HelpDocs is a software tool that helps you build and manage help documentation for your product or service. Think of it as a home for all your support articles, FAQs, and guides that customers can search through when they need help.

Unlike basic document storage, HelpDocs comes with built-in features for organizing content, tracking what people search for, and connecting with other tools your team already uses. The platform includes AI features that can draft articles, suggest improvements, and even answer customer questions by pulling information from your existing documentation.

You can customize the look to match your brand, translate content into multiple languages, and control who sees what articles. Everything is hosted in the cloud, so there is no software to install or maintain.

Features of HelpDocs

  • AI-powered article drafting and rewriting

  • Smart search with tracking and analytics

  • Full design customization with CSS and JavaScript

  • Multi-language translation support

  • Team collaboration with role-based access

  • Integration with Slack, Intercom, Front, and more

  • Contact forms and feedback collection

  • Version control and audit trails

  • SEO optimization tools

  • SSO and security features

HelpDocs Pricing

Seed
$49/mo
  • 2 users included
  • 200 AI credits per month
  • AI meta features
  • Unlimited viewers
  • Custom CSS
  • 30 days historical analytics
  • Read-only API access
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Sprout
$99/mo
  • 4 users included
  • 650 AI credits per month
  • AI drafts, rewrites & Ask AI
  • 3 languages support
  • Lighthouse widget
  • Custom JS & HTML templating
  • 90 days historical analytics
  • Read & Write API access
Bloom
$199/mo
  • 10 users ($15 per extra user)
  • 1,500 AI credits per month
  • AI style enforcement
  • Unlimited languages
  • Audit trail
  • Advanced permissioning
  • Single Sign-On (SSO)
  • 180 days historical analytics

HelpDocs Use Cases

FAQ's About HelpDocs

Yes, HelpDocs is designed to be user-friendly for everyone. You can create and publish your first article in minutes using the visual editor. The AI features help with content creation, and you don't need coding knowledge for basic setup. Custom CSS and JavaScript are optional for advanced users.
Absolutely. HelpDocs supports automatic imports from popular platforms like Zendesk and Help Scout. You can also import content via CSV files. The migration process is straightforward, and the support team can help if you run into any issues.
AI credits are used when you generate article drafts, rewrites, or use other AI features. Each plan comes with a monthly allocation (200 for Seed, 650 for Sprout, 1,500 for Bloom). The credits reset each month, and you can see your usage in the dashboard.
Yes, many teams use HelpDocs for internal documentation. You can set up password protection, restrict access to logged-in users, or use SSO (on the Bloom plan) to keep your documentation private and secure for your team.
HelpDocs integrates with over 50 tools including Slack, Intercom, Front, Zendesk, Drift, and Google Analytics. You can connect live chat tools, team communication apps, analytics platforms, and more. The API also allows custom integrations.
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