HelpDocs

HelpDocs is a software tool that helps you build and manage help documentation for your product or service. Think of it as a home for all your support articles, FAQs, and guides that customers can search through when they need help.

Unlike basic document storage, HelpDocs comes with built-in features for organizing content, tracking what people search for, and connecting with other tools your team already uses. The platform includes AI features that can draft articles, suggest improvements, and even answer customer questions by pulling information from your existing documentation.

You can customize the look to match your brand, translate content into multiple languages, and control who sees what articles. Everything is hosted in the cloud, so there is no software to install or maintain.

Getting started with HelpDocs is simple and takes just a few steps:

• Sign up for a free trial at helpdocs.io and choose your custom subdomain. This will be your knowledge base address.

• Create your first category to organize your content, then start writing articles using the visual editor. The AI draft feature can help you get started faster.

• Customize your knowledge base appearance by adjusting colors, adding your logo, and choosing a template that matches your brand.

• Add team members and set their access levels if you work with others. You can control who can edit, publish, or just view content.

• Connect integrations like Slack or Intercom to make your documentation work with your existing support tools.

• Publish your knowledge base and share the link with customers. Use the built-in stats to see what people search for and which articles are most helpful.

• AI-powered article drafting and rewriting

• Smart search with tracking and analytics

• Full design customization with CSS and JavaScript

• Multi-language translation support

• Team collaboration with role-based access

• Integration with Slack, Intercom, Front, and more

• Contact forms and feedback collection

• Version control and audit trails

• SEO optimization tools

• SSO and security features