Document360

Document360 is a software tool that helps organizations create and maintain knowledge bases. A knowledge base is a central place where people can find answers, guides, and instructions about products or services. You can build both public knowledge bases for customers and private ones for employees.

The platform includes powerful editing tools that work like a word processor, making it simple to write and format articles. It offers AI features that help with writing, searching, and translating content. Document360 also provides detailed tracking to see which articles get the most views and what people are searching for.

Companies can customize the appearance to match their brand and integrate Document360 with other tools they already use like support systems and communication platforms.

Using Document360 is straightforward, even if you have no technical background. Here are the basic steps:

• Sign up for a free trial on the Document360 website and create your first project. The system will guide you through initial setup.

• Start creating articles using either the visual editor or markdown format. The visual editor works like Microsoft Word, letting you add text, images, videos, and code examples easily.

• Organize your content into categories and subcategories to help readers find information. You can create multiple levels of organization.

• Use the AI writing assistant to generate content, improve existing text, or create FAQs automatically from your articles.

• Customize the look and feel of your knowledge base to match your brand colors, logo, and style.

• Set up user permissions to control who can view, edit, or publish articles in your team.

• Publish your knowledge base and share it with your audience through a custom domain or embedded widget.

• AI-powered writing and search assistance

• Visual and markdown editors with media support

• Auto-translate to 50+ languages

• Version control and rollback options

• Custom workflows and approval processes

• Detailed analytics and reporting

• SEO optimization tools

• API documentation support

• Team collaboration features

• 30+ third-party integrations

• Custom branding and design

• Mobile-responsive knowledge base