Featurebase

Featurebase is an all-in-one platform for managing customer feedback and support. It allows you to create public feedback boards where users can submit ideas, vote on features, and see what you are working on through roadmaps and changelogs.

The platform includes several key components: feedback boards for collecting feature requests, a support inbox for handling customer questions, a help center for self-service documentation, surveys for gathering specific insights, and changelogs for announcing updates. Everything is customizable with your own branding, colors, and domain.

Unlike separate tools for feedback, support, and documentation, Featurebase connects everything in one place. This means customer support tickets appear alongside their feature requests, giving you complete context when helping users.

Getting started with Featurebase is straightforward. Here is how to use it effectively:

• Start by setting up your feedback portal with custom branding, colors, and your own domain to match your company identity.

• Create feedback boards for different areas of your product and share the link with users or embed widgets directly in your app.

• Connect integrations like Linear, Jira, or GitHub to sync feedback with your development workflow and automatically update users when features are completed.

• Set up your support inbox by connecting your email address so customer messages flow into Featurebase where your team can respond.

• Build a help center with articles and guides to reduce repetitive support questions and help users find answers themselves.

• Create surveys to gather specific feedback like satisfaction scores or feature preferences from targeted user groups.

• Publish changelog updates to keep users informed about new features and improvements, with automatic email notifications.

• Public feedback boards with feature voting and comments

• Private and public roadmaps synced with development tools

• Unified support inbox with AI automation

• Customizable knowledge base and help center

• Changelogs with email notifications and in-app widgets

• In-app surveys with multiple question types

• Single sign-on and user segmentation

• Custom domains and white-labeling

• Integrations with Linear, Jira, Slack, Intercom, and more

• Mobile apps for iOS and Android