Best 12 Customer Support Tools to use in 2025

Landbot.io is a chatbot creation tool that works without coding skills. You use a visual drag-and-drop interface to design conversation flows, just like connecting puzzle pieces together. The platform lets you create two types of chatbots: rule-based ones that follow set paths with buttons and menus, and AI-powered ones that can understand natural language and give smart responses.

re:tune is a comprehensive no-code AI application builder that specializes in creating custom chatbots and AI assistants. The platform allows users to train their AI models using any data source, from website content to internal documents and customer data. Users can choose from advanced AI models like GPT-4, GPT-3.5, and Claude to power their applications.

FuseBase is an AI-powered collaboration platform designed specifically for service businesses that need to work closely with clients and teams. Think of it as your complete business workspace that combines project management, client portals, and AI automation in one easy-to-use platform.

Papermark is a secure document sharing tool that helps you track how people engage with your files. Unlike traditional file sharing services, Papermark shows you exactly who viewed your documents, how long they spent on each page, and which sections got the most attention.

Zefi.ai is a platform that collects and analyzes customer feedback using artificial intelligence. It connects to over 100 different tools like Zendesk, Slack, Intercom, and social media platforms to gather all your customer conversations in one place. The AI then sorts this feedback into categories and finds important trends that help you understand customer needs better.

Intercom is an AI-first customer service platform designed to streamline how businesses communicate with their customers. It combines live chat, helpdesk ticketing, and intelligent automation in one unified system.

Gaspar AI is a generative AI-powered employee helpdesk platform built to deliver instant, automated support for internal company requests. Think of it as a smart virtual assistant that handles IT and HR tasks without human involvement. It uses large language models and integrates with your existing workplace tools, enabling it to resolve employee issues based on your company's knowledge and systems.

Reviewshake is a cloud-based review management software that centralizes all your customer feedback activities. You can generate new reviews by sending automated email and SMS invitations to customers, directing them to your preferred review platforms with simple landing pages.

Spacebring is cloud-based coworking space management software that brings all your operations into one platform. You get tools for member management, room bookings, automated billing, community building, and visitor management.

Tidio is a complete customer service platform that combines live chat, AI chatbots, email support, and ticketing systems into one easy-to-use solution. Think of it as your business's communication center where all customer conversations happen in one place.