Zefi.ai

Zefi.ai is a platform that collects and analyzes customer feedback using artificial intelligence. It connects to over 100 different tools like Zendesk, Slack, Intercom, and social media platforms to gather all your customer conversations in one place. The AI then sorts this feedback into categories and finds important trends that help you understand customer needs better.

The platform works like having a smart assistant that reads every customer message, review, and support ticket to tell you what customers love, what frustrates them, and what they want improved. This helps product teams, customer service teams, and business leaders make decisions based on real customer data instead of guessing what customers need.

Getting started with Zefi.ai is straightforward and designed for teams with any technical level:

• Connect your tools: Link your existing platforms like customer support systems, survey tools, and social media accounts. Zefi offers over 100 integrations that connect with just a few clicks.

• Let AI organize your data: Once connected, Zefi automatically pulls in all your customer feedback and starts categorizing it by topics, emotions, and trends without any manual work from your team.

• Explore insights: Use the dashboard to discover what customers are saying about your product, identify common problems, and spot emerging trends that need attention.

• Create targeted surveys: Use the in-product survey feature to collect specific feedback from users at the right moments in their journey.

• Share findings: Generate reports and insights to share with your team and make data-driven product decisions.

• Automatic feedback collection from 100+ integrations

• AI-powered categorization and sentiment analysis

• In-product survey builder with targeting

• Real-time customer insights and trend detection

• Custom dashboards and reporting tools

• Customer health score tracking

• Team collaboration features

• Data visualization with charts and filters

• Automated workflow alerts

• Enterprise-grade security and compliance