Best 2 Tools for Categorizing Feedback in 2025
Automatically group and classify customer feedback using AI-based tagging for trends, priorities, and sentiment. Perfect for teams managing support or product improvement workflows.
Zefi.ai
Zefi.ai
Zefi.ai is a platform that collects and analyzes customer feedback using artificial intelligence. It connects to over 100 different tools like Zendesk, Slack, Intercom, and social media platforms to gather all your customer conversations in one place. The AI then sorts this feedback into categories and finds important trends that help you understand customer needs better.
Userback
Userback
Userback is a comprehensive visual feedback and bug reporting platform designed to help software teams collect, understand, and act on user feedback faster than ever before. Think of it as a bridge between your users and your development team that captures not just what people say, but shows exactly what they mean.