Userback

Userback is a comprehensive visual feedback and bug reporting platform designed to help software teams collect, understand, and act on user feedback faster than ever before. Think of it as a bridge between your users and your development team that captures not just what people say, but shows exactly what they mean.

The platform works by adding a simple feedback widget to your website or app, allowing users to highlight specific areas, draw annotations, record videos, and submit detailed reports without leaving your site. Each piece of feedback comes with valuable context like browser information, console logs, and session replays, giving your team everything needed to understand and fix issues quickly.

Founded to solve the problem of unclear feedback communication, Userback has become the go-to solution for over 20,000 software teams worldwide who want to build better products by truly understanding their users' needs.

Using Userback is incredibly straightforward and requires no technical expertise. First, sign up for a free account at userback.io and create your first project. The setup process takes just minutes and involves copying a simple code snippet into your website or app.

Here's how to get the most from Userback:

• Start with the widget: Customize the feedback widget to match your brand colors and position it where users can easily find it

• Use the browser extension: Install the Userback browser extension for quick feedback collection from any webpage

• Enable session replay: Turn on session recordings to see exactly how users interact with your site

• Set up integrations: Connect Userback with tools like Jira, Slack, or Trello to streamline your workflow

• Create surveys: Use built-in templates for NPS, customer satisfaction, or custom feedback surveys

The platform automatically captures screenshots, browser details, and user session data with every feedback submission, giving your team complete context to understand and resolve issues faster. Your users simply click the feedback button, highlight their concern, and submit their thoughts.

• Visual feedback with screenshots and video recordings

• Customizable feedback widgets for websites and apps

• Session replay to understand user behavior

• Browser extension for quick feedback collection

• Integration with Jira, Slack, Trello, and other tools

• Survey tools with NPS and CSAT templates

• Feature portal for user voting and requests

• AI-powered feedback categorization

• Custom workflows and automation

• Mobile-responsive design