Userback

Getting quality feedback from users has never been easier thanks to Userback. This smart feedback tool changes how teams collect and manage user insights by letting people provide visual feedback directly on websites and apps. Unlike traditional feedback methods that rely on confusing emails or phone calls, Userback captures feedback with screenshots, annotations, and even video recordings right where issues happen.

Userback is a powerful platform built for product teams, developers, and customer support who want to understand exactly what users experience. Whether you need to fix bugs quickly, gather feature requests, or improve user experience, this tool makes collecting and acting on feedback simple and efficient. It's like having a direct conversation with your users at the exact moment they encounter issues.

Userback is a comprehensive visual feedback and bug reporting platform designed to help software teams collect, understand, and act on user feedback faster than ever before. Think of it as a bridge between your users and your development team that captures not just what people say, but shows exactly what they mean.

The platform works by adding a simple feedback widget to your website or app, allowing users to highlight specific areas, draw annotations, record videos, and submit detailed reports without leaving your site. Each piece of feedback comes with valuable context like browser information, console logs, and session replays, giving your team everything needed to understand and fix issues quickly.

Founded to solve the problem of unclear feedback communication, Userback has become the go-to solution for over 20,000 software teams worldwide who want to build better products by truly understanding their users' needs.

Using Userback is incredibly straightforward and requires no technical expertise. First, sign up for a free account at userback.io and create your first project. The setup process takes just minutes and involves copying a simple code snippet into your website or app.

Here's how to get the most from Userback:

• Start with the widget: Customize the feedback widget to match your brand colors and position it where users can easily find it

• Use the browser extension: Install the Userback browser extension for quick feedback collection from any webpage

• Enable session replay: Turn on session recordings to see exactly how users interact with your site

• Set up integrations: Connect Userback with tools like Jira, Slack, or Trello to streamline your workflow

• Create surveys: Use built-in templates for NPS, customer satisfaction, or custom feedback surveys

The platform automatically captures screenshots, browser details, and user session data with every feedback submission, giving your team complete context to understand and resolve issues faster. Your users simply click the feedback button, highlight their concern, and submit their thoughts.

Userback offers a comprehensive suite of features designed to streamline feedback collection and management. The platform's visual feedback tools allow users to annotate screenshots, record videos, and highlight specific areas of concern, making communication crystal clear between users and development teams.

Key features include:

• Feedback widgets that can be customized to match your brand and positioned anywhere on your site

• Session replay technology that records user interactions to provide complete context for every piece of feedback

• Advanced targeting to show feedback forms to specific user segments based on behavior or demographics

• Multiple feedback types including bug reports, feature requests, and general suggestions

• Browser extension for collecting feedback from any webpage without installation requirements

• Survey tools with templates for NPS, CSAT, and custom questionnaires

• Feature portal where users can view, vote, and comment on upcoming features

• Powerful integrations with popular project management and communication tools like Jira, Slack, Trello, and GitHub

• AI-powered categorization to automatically organize and prioritize feedback

• Custom workflows and automation to speed up issue resolution

Userback offers flexible pricing plans to accommodate teams of all sizes. The Free plan provides unlimited feedback collection with basic features, 2 projects, and 7-day feedback availability - perfect for small teams getting started.

For growing teams, the Team plan costs $7 per seat monthly (billed annually) or $9 monthly, supporting up to 5 seats with unlimited feedback availability and project management integrations. The Business plan at $15 per seat monthly (annually) or $19 monthly includes advanced features like AI categorization, session replays, and user surveys.

Enterprise teams can choose the Business Plus plan for $23 per seat monthly (annually) or $29 monthly, which adds unlimited projects, premium support, and advanced privacy controls. An optional Feature Portal add-on is available for $31 monthly (annually) or $39 monthly, allowing public feature request management.

All plans include unlimited feedback collection and team collaboration features.