Best 5 Tools for Analyzing Feedback in 2025

Zefi.ai is a platform that collects and analyzes customer feedback using artificial intelligence. It connects to over 100 different tools like Zendesk, Slack, Intercom, and social media platforms to gather all your customer conversations in one place. The AI then sorts this feedback into categories and finds important trends that help you understand customer needs better.

Userback is a comprehensive visual feedback and bug reporting platform designed to help software teams collect, understand, and act on user feedback faster than ever before. Think of it as a bridge between your users and your development team that captures not just what people say, but shows exactly what they mean.

Reviewshake is a cloud-based review management software that centralizes all your customer feedback activities. You can generate new reviews by sending automated email and SMS invitations to customers, directing them to your preferred review platforms with simple landing pages.

Appfigures is an all-in-one mobile app analytics and intelligence platform that provides developers and marketers with complete visibility into their app's performance and the competitive landscape. It automatically collects data from major app stores, ad networks, and analytics providers to give you a unified view of your mobile business.

Amplitude is a product analytics platform that tracks user behavior through events and interactions. Unlike traditional web analytics that focus on page views, Amplitude captures specific actions like button clicks, feature usage, and user flows to create detailed user journey maps.