Reviewshake

Reviewshake is a cloud-based review management software that centralizes all your customer feedback activities. You can generate new reviews by sending automated email and SMS invitations to customers, directing them to your preferred review platforms with simple landing pages.

The platform monitors reviews from over 85 sites in real-time, sending notifications when new feedback arrives. You can respond to reviews directly from the dashboard, using templates to save time while maintaining consistent messaging. Reviewshake also provides analytics to track your reputation performance over time and compare against competitors.

For agencies, Reviewshake offers white-label solutions, allowing you to provide review management services under your own brand. The platform includes customizable widgets to display reviews on websites, API access for custom integrations, and detailed reporting tools to demonstrate value to clients.

Getting started with Reviewshake is straightforward and requires no technical knowledge. Here's the step-by-step process:

• Sign up and connect your business: Create an account and add your business locations. Connect your existing review profiles from Google, Facebook, Yelp, and other platforms.

• Set up review generation: Create email and SMS campaigns using the built-in templates. You can customize messages with your branding and send them individually or in bulk using CSV uploads.

• Monitor and respond: Use the dashboard to track new reviews in real-time. Respond to customer feedback directly from the platform using pre-written templates or custom responses.

• Display reviews: Add review widgets to your website to showcase positive feedback. The widgets automatically update with your latest reviews.

• Analyze performance: Use the reporting tools to track your reputation trends, compare locations, and benchmark against competitors.

Tips for success: Send review requests shortly after positive customer interactions, respond to all reviews promptly, and use negative feedback privately before it goes public.

• Review generation across 85+ platforms with email/SMS campaigns

• Real-time review monitoring and response management

• White label solutions for agencies with custom branding

• Review widgets for website integration and social proof

• Analytics dashboard with competitor benchmarking

• Video review collection capabilities

• API access for custom integrations

• Two-way SMS conversations

• Automated drip campaigns

• Multi-location management