Best 11 Tools for Collecting User Feedback in 2025

Zefi.ai is a platform that collects and analyzes customer feedback using artificial intelligence. It connects to over 100 different tools like Zendesk, Slack, Intercom, and social media platforms to gather all your customer conversations in one place. The AI then sorts this feedback into categories and finds important trends that help you understand customer needs better.

Userback is a comprehensive visual feedback and bug reporting platform designed to help software teams collect, understand, and act on user feedback faster than ever before. Think of it as a bridge between your users and your development team that captures not just what people say, but shows exactly what they mean.

Papermark is a secure document sharing tool that helps you track how people engage with your files. Unlike traditional file sharing services, Papermark shows you exactly who viewed your documents, how long they spent on each page, and which sections got the most attention.

Reviewshake is a cloud-based review management software that centralizes all your customer feedback activities. You can generate new reviews by sending automated email and SMS invitations to customers, directing them to your preferred review platforms with simple landing pages.

DeckLinks is a sales enablement platform that transforms static PDF documents into interactive video presentations with powerful analytics. Think of it as giving your documents a human voice and eyes to see how people respond.

Appfigures is an all-in-one mobile app analytics and intelligence platform that provides developers and marketers with complete visibility into their app's performance and the competitive landscape. It automatically collects data from major app stores, ad networks, and analytics providers to give you a unified view of your mobile business.

Pendo is an all-in-one Software Experience Management platform designed to help businesses understand and improve how users interact with their digital products. Think of it as the central command center for your product team, combining analytics, guidance, and feedback tools in one place.

Overflow is a specialized user flow diagramming tool designed to help product designers and teams create interactive presentations from their existing designs. Think of it as a bridge between your design tools and your presentation needs.

Mentimeter is an interactive presentation platform that allows you to create engaging experiences through real-time audience participation. Unlike traditional slides where you just present information, Mentimeter lets you add interactive elements like multiple-choice polls, word clouds, scales, rankings, and open-ended questions directly into your presentations.

Persona is a comprehensive identity verification and management platform that helps businesses automate their Know Your Customer (KYC) and Anti-Money Laundering (AML) programs. The platform allows companies to securely collect, verify, and manage user identities throughout the entire customer lifecycle.