Best 2 Tools for Conducting Customer Interviews in 2025
Gather valuable customer insights through structured interviews to understand needs, preferences, and pain points. Perfect for product managers and UX researchers who want to create customer-centered solutions, improve product development, and enhance user satisfaction.
Zefi.ai
Zefi.ai
Zefi.ai is a platform that collects and analyzes customer feedback using artificial intelligence. It connects to over 100 different tools like Zendesk, Slack, Intercom, and social media platforms to gather all your customer conversations in one place. The AI then sorts this feedback into categories and finds important trends that help you understand customer needs better.
Mentimeter
Mentimeter
Mentimeter is an interactive presentation platform that allows you to create engaging experiences through real-time audience participation. Unlike traditional slides where you just present information, Mentimeter lets you add interactive elements like multiple-choice polls, word clouds, scales, rankings, and open-ended questions directly into your presentations.