Best 3 Tidio Alternatives in 2026

Intercom is an AI-first customer service platform designed to streamline how businesses communicate with their customers. It combines live chat, helpdesk ticketing, and intelligent automation in one unified system.

The platform's standout feature is Fin AI Agent, which can automatically resolve up to 50% of customer inquiries instantly. When customers reach out, Fin provides accurate answers based on your company's help articles and previous conversations. For more complex issues, the system seamlessly transfers customers to human agents who have full context of the conversation.

Intercom also includes tools for proactive customer engagement, like targeted messages and product tours, helping businesses reach customers at the right moment. The platform works across multiple channels including your website, mobile app, email, and social media, ensuring customers can get help wherever they prefer to communicate.

Gaspar AI is a generative AI-powered employee helpdesk platform built to deliver instant, automated support for internal company requests. Think of it as a smart virtual assistant that handles IT and HR tasks without human involvement. It uses large language models and integrates with your existing workplace tools, enabling it to resolve employee issues based on your company's knowledge and systems.

The main difference from regular helpdesk software is simple: instead of creating tickets for human agents to handle, Gaspar AI solves the problems automatically. Each solution includes proper permissions and security protocols, allowing employees to get back to work immediately. Founded in 2019, this tool has become popular because it reduces manual work by 80% and saves significant costs. Companies can ask questions in normal language and get instant solutions backed by their own company data and approved workflows.

Customerly is a complete customer service platform that uses AI to automate support conversations, manage live chat, and handle email marketing campaigns. Think of it as having a smart assistant that works 24/7 to help your customers while you focus on growing your business.

The platform's main feature is Aura, an AI assistant that can handle most customer questions by reading your knowledge base and providing accurate answers. Unlike basic chatbots that follow scripts, Aura understands customer needs and can complete tasks like processing refunds or updating account information. When customers ask complex questions that need human help, Aura automatically transfers the conversation to your team with full context.

Customerly also includes email marketing tools, customer surveys, help desk features, and detailed analytics. Everything works together in one dashboard, making it easy to track customer interactions, measure satisfaction, and improve your service over time.