Customerly vs Tidio: Features, Pricing and User Reviews 2026
Compare features, pricing, reviews, and more to make an informed decision
Customerly
Customerly is an AI-powered customer service platform that automates support tickets, live chat, and email marketing for growing businesses.
Tidio
Tidio is an AI-powered customer service platform combining live chat, chatbots, and support tools for better customer experiences.
Customerly
Customerly is an AI-powered customer service platform that automates support tickets, live chat, and email marketing for growing businesses.
Tidio
Tidio is an AI-powered customer service platform combining live chat, chatbots, and support tools for better customer experiences.
Customerly
AI assistant (Aura) handles 60% of support conversations automatically
Live chat with customizable widgets and mobile support
Email marketing campaigns and automation sequences
Customer surveys (NPS, CSAT) for feedback collection
Help desk ticketing with team collaboration
Multi-language customer support
CRM with customer interaction history
Mobile apps for iOS and Android
Integrations with popular business tools
Tidio
AI-powered customer support with Lyro agent
Live chat widget for real-time conversations
Multi-channel inbox (email, social media, WhatsApp)
Automated chatbot flows and templates
Mobile apps for on-the-go support
Ticketing system and team management
Analytics and performance tracking
40+ platform integrations
Custom branding and widget design
Free plan available
Customerly
Customerly offers flexible pricing plans designed to grow with your business, starting with a completely free plan for small teams. All paid plans include a 14-day free trial with full access to features, and you can cancel anytime during the trial period.
Pricing structure includes:
Free Plan - Basic live chat and limited email marketing for small teams
Core Plan - Starting around €29/month with enhanced features and AI credits
Growth Plan - Mid-tier pricing with advanced automation and team features
Ultimate Plan - Full-featured plan for larger teams with unlimited capabilities
Additional costs: AI conversations with Aura cost €0.45-€0.50 per conversation when you exceed your plan's included credits. Extra team members and interactions can be added to any plan without upgrading to the next tier.
The platform uses interaction-based pricing, meaning you pay based on actual usage rather than just user seats, making it cost-effective for growing businesses.
Tidio
Tidio offers flexible pricing plans designed for businesses of all sizes. The Free plan includes basic live chat, 50 conversations per month, and essential features at no cost. This plan also provides a one-time allocation of 50 Lyro AI conversations.
The Starter plan costs $29 per month and increases your conversation limit to 100, plus adds advanced features like visitor tracking and dedicated support. The Growth plan at $59 monthly expands to 250 conversations with advanced analytics and removes Tidio branding.
For larger businesses, the Plus plan starts at $749 per month with custom conversation limits, dedicated success manager, multi-site support, and advanced AI features including up to 5,000 Lyro conversations.
All plans include a 7-day free trial with full access to premium features. You can also add extra automation features and increase conversation limits as needed.