Heap vs Narrative BI: Features, Pricing and User Reviews 2026
Compare features, pricing, reviews, and more to make an informed decision
Heap
Heap is a digital insights platform that automatically captures user behavior to help businesses improve conversion and customer experience.
Narrative BI
Narrative BI is an AI-powered analytics platform that automatically turns raw data into clear, actionable insights for growth teams.
Heap
Heap is a digital insights platform that automatically captures user behavior to help businesses improve conversion and customer experience.
Narrative BI
Narrative BI is an AI-powered analytics platform that automatically turns raw data into clear, actionable insights for growth teams.
Heap
Automatic user behavior capture across web and mobile
Session replay and user journey visualization
Funnel analysis and conversion tracking
Real-time analytics and live data feeds
Retroactive data analysis capabilities
Heat maps and engagement tracking
Cohort and retention analysis
Advanced user segmentation
API integrations and data exports
No-code event definition and labeling
Narrative BI
AI-powered data insights in plain English
Automated anomaly detection and alerts
Connects Google Analytics, Facebook Ads, HubSpot
Natural language data querying
Automated report generation and delivery
Multi-client workspace management
24/7 data monitoring and notifications
Email and Slack integrations
No-code setup and configuration
GPT-powered recommendations and explanations
Heap
Heap offers flexible pricing plans to accommodate different business sizes and needs:
Free Plan: Perfect for startups and small teams, includes up to 10,000 monthly sessions, core analytics charts, 6 months data history, and basic integrations.
Growth Plan: Designed for scaling startups, adds AI-powered analyst chat, unlimited users and reports, CSV exports, 12 months data history, and email support. Pricing is custom based on session volume.
Pro Plan: Built for established businesses, includes everything in Growth plus account analytics, engagement matrix, report alerts, session replay add-on, and standard support with dedicated customer success management.
Premier Plan: Enterprise-level solution with unlimited projects, data warehouse integration, behavioral targeting, advanced user permissions, region-specific storage, and premium support.
All paid plans include custom pricing based on monthly session volume, with add-ons available for extended data history, additional integrations, and professional services.
Narrative BI
Narrative BI uses a usage-based pricing model that charges based on the number of data sources you connect. A data source is any external account or platform like Google Analytics, Facebook Ads, or HubSpot.
Pro Plan ($30 per data source): Includes unlimited seats, AI-powered analytics, automated reports, natural language querying, and access to all standard integrations.
Growth Plan (starting at $40): Designed for agencies and larger teams, includes up to 50 workspaces with unlimited data sources, advanced features, and priority support.
Enterprise Plan (Custom pricing): Built for large organizations with custom integrations, dedicated support, enhanced security features, and volume discounts.
All plans include unlimited team members, automated alerts, and 24/7 data monitoring. The platform offers a 7-day free trial for all plans. Existing free plan users can continue using basic features, but new signups start with paid plans.