Incident.io vs Sorry App: Features, Pricing and User Reviews 2026
Compare features, pricing, reviews, and more to make an informed decision
Incident.io
Incident.io is an AI-powered incident management platform that helps teams manage on-call, respond to incidents, and communicate through automated status pages.
Sorry App
Sorry App is a hosted status page platform that helps businesses communicate incidents, maintenance, and service updates to customers.
Incident.io
Incident.io is an AI-powered incident management platform that helps teams manage on-call, respond to incidents, and communicate through automated status pages.
Sorry App
Sorry App is a hosted status page platform that helps businesses communicate incidents, maintenance, and service updates to customers.
Incident.io
AI-powered incident investigation and resolution
Multi-team on-call scheduling with rotation support
Automated Slack and Microsoft Teams workflows
Customizable branded status pages
Real-time incident timeline tracking
Post-incident review and learning tools
Integration with monitoring and ticketing systems
Advanced analytics and reporting
Role-based access control and permissions
Mobile app for on-the-go incident management
Sorry App
Public and branded status pages
Incident and maintenance communication
Email, Slack, Teams, SMS notifications
Component-based subscriptions
Automated incident creation via monitoring tools
Custom domain support
REST API for integrations
Team collaboration with role permissions
Incident metrics and reporting
SSL certificates included
99.9% uptime guarantee
Incident.io
Incident.io offers flexible pricing to fit different team sizes and needs.
The Basic plan is completely free and includes core incident response features, single team on-call, and a status page. This works well for small teams getting started with structured incident management.
The Team plan costs $19 per user monthly for incident response, with an additional $12 per user monthly for on-call features. It includes multi-team scheduling, AI automation, and works in Slack environments.
The Pro plan is $25 per user monthly for incident response, plus $20 per user monthly for on-call. It adds advanced insights, private incidents, customizable processes, and Microsoft Teams support alongside Slack.
For larger organizations, the Enterprise plan offers custom pricing with dedicated support, multiple environments, advanced security, and live phone support with guaranteed response times.
Sorry App
Sorry App offers a simple pricing structure designed for businesses of all sizes. The platform starts at $99 per month with a 7-day free trial, giving you time to test all features before committing.
The Status Page plan at $99/month includes 1,000 subscribers, 5 team members, incident metrics, component subscriptions, and notifications via email, Slack, Teams, and Google Chat. You also get a custom domain, REST API access, and team member single sign-on with any SAML provider.
For larger organizations, Status Page for Enterprise offers dedicated account management, personalized support and expert guidance, flexible billing options, and custom End-User License Agreements. Enterprise pricing is customized based on your specific needs, subscriber count, and required features.
Both plans include SSL certificates, 99.9% uptime, and integration with popular monitoring and communication tools.