Sorry App

Sorry App is a status page builder that lets you create a public page where customers can check your service status anytime. You can post updates about incidents, schedule maintenance windows, and share general announcements all from one place.

The platform connects with monitoring tools like Pingdom and New Relic to open and close incidents automatically when issues are detected. This means you can respond to problems faster without manual work. Each status page can be customized with your brand colors, logo, and custom domain.

Sorry App also manages who receives notifications. You can segment your audience by components, so only affected users get alerts. This prevents unnecessary worry and reduces support tickets from unaffected customers.

Using Sorry App is straightforward. Here are the main steps to get started:

• Sign up and create your first status page. Choose a name and customize it with your brand colors and logo.

• Add components that represent different parts of your service, such as API, website, or mobile app.

• Connect monitoring tools or set up email automation to create incidents automatically when problems occur.

• When an incident happens, post an update describing what is wrong and what you are doing about it. Add follow-up updates as you make progress.

• Schedule maintenance windows in advance so customers know when to expect downtime.

• Configure notification settings to send alerts via email, Slack, Microsoft Teams, or SMS when new updates are posted.

• Review incident metrics to see response times and communicate them with your audience when appropriate.

• Public and branded status pages

• Incident and maintenance communication

• Email, Slack, Teams, SMS notifications

• Component-based subscriptions

• Automated incident creation via monitoring tools

• Custom domain support

• REST API for integrations

• Team collaboration with role permissions

• Incident metrics and reporting

• SSL certificates included

• 99.9% uptime guarantee