FireHydrant

FireHydrant is a tool that manages the complete incident response process for software teams. When something breaks in your application, FireHydrant helps you respond quickly and consistently. It starts with alerting and on-call management, then guides you through response with automated workflows called Runbooks.

The platform works directly in Slack or Teams, so your team stays in one place during incidents. It automatically creates incident channels, pulls in the right people, sets up video calls, and keeps stakeholders updated. During an incident, FireHydrant tracks everything that happens, creating a timeline that makes post-incident reviews easier.

After incidents are resolved, the platform helps teams learn through guided retrospectives and shows metrics like response time and incident frequency.

Using FireHydrant starts with connecting your existing tools and setting up your team structure. Here's how teams typically use the platform:

• Connect your monitoring tools like Datadog or PagerDuty so alerts automatically flow into FireHydrant.

• Set up on-call schedules and escalation policies to determine who gets notified when issues occur.

• Create Runbooks that automate your response process. These can open Slack channels, create Zoom links, post to status pages, and create tickets automatically.

• When an incident occurs, declare it from Slack using a simple command or let alerts trigger it automatically. FireHydrant will run your Runbook steps.

• During the incident, use the Command Center to track progress, assign tasks, and update stakeholders without leaving Slack.

• After resolution, use the guided retrospective feature to document what happened, identify improvements, and track follow-up actions.

• Automated incident response with Runbooks

• On-call scheduling and alert routing

• AI-generated summaries and retrospectives

• Slack and Teams integration for incident management

• Service catalog with dependency tracking

• Public and private status pages

• Real-time incident timeline and documentation

• Post-incident retrospectives and analytics

• Integration with monitoring and ticketing tools

• API-first platform with Terraform support