Bland AI vs Retell AI: Features, Pricing and User Reviews 2026
What are Bland AI and Retell AI?
Bland AI is a platform that lets businesses build AI phone agents that can hold natural, two way conversations. These agents can take incoming calls or make outgoing calls, and they handle interruptions, accents, and topic changes the way a real person would.
It is built mainly for industries where calls need to follow strict rules, such as healthcare, insurance, financial services, and logistics. The agents stay on script when required, while still sounding human and adjusting to what the caller says.
Teams can build these agents using a visual flow builder or by describing the task in plain English. The finished agents can connect to real business tools, run tests before going live, and even run fully on a company's own servers for extra privacy.
Retell AI is a voice AI platform that helps you build, test, and launch AI voice agents that sound natural and humanlike on the phone, instead of stiff menu based systems.
You can build agents with a visual flow builder or simple prompts, then connect them to your phone numbers, CRM, and other tools to handle real calls.
Pricing works on a pay as you go basis, so you only pay for the voice minutes or chat messages you actually use, with a separate custom priced Enterprise plan for bigger teams.
It is built for contact centers, healthcare scheduling, sales outreach, and support teams that need AI to handle high call volumes.
Features of Bland AI and Retell AI
Natural two way phone conversations
Visual conversational pathway builder
Custom tools and live API calls
Company knowledge base support
Voice cloning and language options
Live call monitoring and testing
CRM and app integrations
On prem and VPC deployment
SSO, BAA, and compliance controls
SMS, WhatsApp, and iMessage support
Humanlike voice agents with natural turn taking
Visual flow builder and prompt based agents
Knowledge base and real time function calling
SIP trunking and bring your own telephony
Batch calling and outbound campaigns
Native CRM sync with Salesforce and HubSpot
Live call monitoring and AI QA analyst
Simulation and A/B testing tools
HIPAA, GDPR, and SOC 2 compliance
Pay as you go usage based pricing
Use Cases of Bland AI and Retell AI
Pricing of Bland AI and Retell AI
Bland AI charges based on how much you use, with four plans to fit different needs.
Start ($0.14/minute): No monthly fee, no card required, good for developers testing things out.
Build ($0.12/minute + $299/month): Higher call limits and more voices, built for growing teams.
Scale ($0.11/minute + $499/month): The lowest per minute rate for high volume calling operations.
Enterprise (Custom): Tailored pricing with dedicated infrastructure, on prem hosting, and full compliance features like SSO and BAA.
All plans include the language model, speech to text, and voice output in the per minute rate, so there are no separate token or model charges.
Retell AI uses a pay as you go pricing model, so you only pay for what you use, with $10 in free credits to get started and no upfront commitment.
Voice Agents: Priced at roughly $0.07 to $0.31 per minute, based on the LLM, voice, and telephony you choose.
Chat Agents: Priced from about $0.002 per AI message, depending on the model used.
Included Extras: 20 free concurrent calls, 10 free knowledge bases, call analytics, simulation testing, webhooks, and API access.
Add-ons: Extra concurrency, knowledge bases, phone numbers, SMS, and quality features like PII redaction cost a small amount more per minute or per month.
For larger organizations, the Enterprise plan offers custom pricing with dedicated servers, single sign on, custom contracts, and 24/7 support.
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