Retell AI vs LiveKit: Features, Pricing and User Reviews 2026

Retell AI uses a pay as you go pricing model, so you only pay for what you use, with $10 in free credits to get started and no upfront commitment.

• Voice Agents: Priced at roughly $0.07 to $0.31 per minute, based on the LLM, voice, and telephony you choose.

• Chat Agents: Priced from about $0.002 per AI message, depending on the model used.

• Included Extras: 20 free concurrent calls, 10 free knowledge bases, call analytics, simulation testing, webhooks, and API access.

• Add-ons: Extra concurrency, knowledge bases, phone numbers, SMS, and quality features like PII redaction cost a small amount more per minute or per month.

For larger organizations, the Enterprise plan offers custom pricing with dedicated servers, single sign on, custom contracts, and 24/7 support.

LiveKit offers flexible pricing plans designed to scale with your project's growth:

• Build Plan (Free): Perfect for getting started with 100 concurrent participants, 5,000 connection minutes monthly, 50GB bandwidth, and 1,000 telephony minutes. Includes community support and basic analytics.

• Ship Plan ($50/month): For production applications with 1,000 concurrent participants, 150,000 connection minutes (then $0.50 per thousand minutes), 500GB bandwidth (then $0.12 per GB), and enhanced features like noise cancellation and email support.

• Scale Plan ($500/month): Advanced plan with higher limits, priority support, and additional enterprise features like SSO and shared Slack channels.

• Enterprise Plan (Custom pricing): Tailored for large organizations with dedicated support engineers, HIPAA compliance, on-premise deployment options, and custom SLAs.

All plans include the core platform features, with higher tiers adding operational support, compliance certifications, and dedicated assistance for scaling applications.