Command AI

Command AI is an AI-powered user assistance platform that helps make software easier to use through smart, personalized guidance. The platform consists of two main components: Copilot, an embedded AI agent that can answer questions, provide walkthroughs, and even perform actions for users, and the Nudge Platform, which delivers timely, behavior-based hints and messages.

Unlike traditional digital adoption tools that bombard users with generic popups, Command AI uses artificial intelligence to understand when users actually need help. It analyzes user behavior like rage clicks or confusion patterns to deliver assistance at the perfect moment.

The platform integrates seamlessly with existing software through a simple code snippet and can be customized to match your brand. Founded in 2020 and acquired by Amplitude in 2024, Command AI serves teams at companies like HubSpot, HashiCorp, and Freshworks to improve user engagement and reduce support tickets.

Getting started with Command AI is straightforward and requires minimal technical setup. First, sign up for an account and choose your plan based on your team size and needs. The platform integrates with your existing software by adding a simple HTML snippet to your application - no complex coding required.

Here's how to set up Command AI effectively:

• Add content sources by providing URLs to your help center, documentation, or marketing site to train the AI

• Create experiences like product tours, checklists, and announcements using the drag-and-drop interface

• Configure the AI Copilot by adding API endpoints so it can perform actions for users

• Set up smart nudges that trigger based on user behavior rather than just time delays

• Customize the appearance to match your brand colors and style

• Test with real users using the preview mode before going live

The AI learns continuously from user interactions and feedback, becoming more helpful over time. You can monitor performance through built-in analytics and adjust your assistance strategies based on what works best for your specific users.

• AI-powered copilot for user guidance and task automation

• Behavior-triggered nudges and personalized messaging

• In-app help with natural language search capabilities

• Product tours, surveys, and onboarding experiences

• Easy integration with HTML snippet

• Custom branding and appearance options

• Analytics dashboard with engagement tracking

• API integrations for automated actions

• Real-time user assistance and support