Command AI

Getting users to actually use your software features can be challenging, but Command AI makes it simple. This smart user assistance platform helps product, marketing, and customer teams guide their users without being annoying.

Command AI offers two main solutions: an AI-powered copilot that acts like a personal assistant within your app, and intelligent nudges that appear at just the right moments. Unlike traditional popup-heavy tools that frustrate users, Command AI learns from user behavior to provide helpful guidance when needed.

Whether users need help finding a feature, want to learn something new, or need step-by-step guidance, this platform delivers personalized assistance that actually helps instead of getting in the way.

Command AI is an AI-powered user assistance platform that helps make software easier to use through smart, personalized guidance. The platform consists of two main components: Copilot, an embedded AI agent that can answer questions, provide walkthroughs, and even perform actions for users, and the Nudge Platform, which delivers timely, behavior-based hints and messages.

Unlike traditional digital adoption tools that bombard users with generic popups, Command AI uses artificial intelligence to understand when users actually need help. It analyzes user behavior like rage clicks or confusion patterns to deliver assistance at the perfect moment.

The platform integrates seamlessly with existing software through a simple code snippet and can be customized to match your brand. Founded in 2020 and acquired by Amplitude in 2024, Command AI serves teams at companies like HubSpot, HashiCorp, and Freshworks to improve user engagement and reduce support tickets.

Getting started with Command AI is straightforward and requires minimal technical setup. First, sign up for an account and choose your plan based on your team size and needs. The platform integrates with your existing software by adding a simple HTML snippet to your application - no complex coding required.

Here's how to set up Command AI effectively:

• Add content sources by providing URLs to your help center, documentation, or marketing site to train the AI

• Create experiences like product tours, checklists, and announcements using the drag-and-drop interface

• Configure the AI Copilot by adding API endpoints so it can perform actions for users

• Set up smart nudges that trigger based on user behavior rather than just time delays

• Customize the appearance to match your brand colors and style

• Test with real users using the preview mode before going live

The AI learns continuously from user interactions and feedback, becoming more helpful over time. You can monitor performance through built-in analytics and adjust your assistance strategies based on what works best for your specific users.

Command AI offers comprehensive user assistance capabilities designed to improve software adoption and user experience. The platform centers around two core products that work together seamlessly.

Copilot Features:

• AI-powered chat agent that answers user questions in natural language

• Action execution - performs tasks on behalf of users through API integrations

• Real-time walkthroughs that guide users through complex processes

• Content sourcing from help centers, documentation, and knowledge bases

• Multi-step workflows using Zapier-style integrations

Nudge Platform Features:

• Behavior-triggered guidance based on user actions like rage clicks or confusion

• Personalized messaging that adapts to individual user needs and preferences

• Product tours and onboarding experiences with interactive elements

• Surveys and feedback collection to gather user insights

• Announcements and feature spotlights for new releases

Technical Features:

• Easy integration with just an HTML snippet

• Custom branding to match your product design

• Analytics dashboard with engagement metrics and annoyance scoring

• A/B testing capabilities for optimizing user experiences

Command AI offers flexible pricing plans designed to scale with your team's needs. The platform provides three main tiers with custom pricing for each.

Starter Plan: Perfect for small teams getting started with user assistance. Includes basic nudging capabilities, limited content sources, and essential features for up to 2 editors.

Growth Plan: Designed for growing teams that need more advanced features. Offers unlimited nudges, more content sources, advanced branding options, and support for up to 5 editors with enhanced analytics.

Enterprise Plan: Built for large organizations requiring unlimited everything. Includes advanced security features like SOC 2 compliance, SSO integration, GDPR readiness, unlimited editors, and dedicated support.

All plans include the core AI copilot functionality and basic integrations. Enterprise customers also get access to advanced system prompt overrides, custom AI model selection, and self-hosting options for airgapped environments. Contact their sales team for specific pricing details.