ClickHelp vs Confluence: Features, Pricing and User Reviews 2026

ClickHelp

Cloud Documentation Tool for Technical Writing Teams

Help Center Software Technical Documentation Platforms

Confluence

Team Workspace for Documentation

Team Collaboration Knowledge Management+1 more

ClickHelp

Cloud Documentation Tool for Technical Writing Teams

Help Center Software Technical Documentation Platforms

Confluence

Team Workspace for Documentation

Team Collaboration Knowledge Management+1 more

ClickHelp

ClickHelp is an online tool that lets you write, store, and publish documentation without leaving your web browser. Unlike traditional software that you install on your computer, ClickHelp runs entirely online and stores everything in the cloud.

The platform includes an easy-to-use editor similar to Microsoft Word, so you can start writing without a long learning process. You can add images, videos, tables, and code samples to your documentation. ClickHelp also supports creating different versions of the same content for different audiences or products.

One major benefit is real-time teamwork. Multiple people can work on documentation at once, leave comments, and track changes. When you are ready, you can publish your content instantly to your own branded documentation website or export it as PDFs and other file types.

Confluence

Confluence is an online workspace where teams create and share documents, project plans, and company knowledge. You can think of it as a shared notebook that your entire organization can access and update together.

It works in your web browser or through mobile apps. You build pages using a simple editor that looks similar to Microsoft Word or Google Docs. These pages can include text, images, videos, and links to other tools. You organize pages into spaces for different teams or projects.

The platform includes whiteboards for brainstorming, databases for organizing information, and templates for common documents. With AI features built in, Confluence can summarize long pages, help you write content, and quickly find information across all your team's documents.

Features of ClickHelp and Confluence

ClickHelp

Cloud-based documentation platform with no installation needed
Visual editor and HTML mode for content creation
Team collaboration with roles and permissions
Single-sourcing and content reuse capabilities
Translation management with machine translation support
Custom branding with templates and CSS
Analytics and performance tracking
Multiple output formats including web, PDF, Word
Import from Word, HTML, Markdown, CHM
API and integration options

Confluence

Unlimited pages and spaces for organizing content
Real-time collaboration with multiple editors
Whiteboards for visual brainstorming
Pre-built templates for faster document creation
AI-powered summaries and content generation
Database views with automatic updates
Integration with Jira, Slack, and 100+ apps
Comments, mentions, and task assignments
Mobile apps for iOS and Android
Advanced search and content discovery

Use Cases of ClickHelp and Confluence

ClickHelp

Documentation Content Management Technical Documentation Generation Help Center Creation

Confluence

Documentation Content Management Outline Generation Documentation Creation Report Writing

Pricing of ClickHelp and Confluence

ClickHelp

ClickHelp offers three main pricing plans designed for teams of different sizes. All plans include core features like unlimited projects, unlimited readers, and essential collaboration tools.

The Starter plan costs $185 per month and includes 500 topics, 2 free contributors, and 5GB storage. This works well for small teams just beginning with documentation.

The Growth plan at $310 per month removes the topic limit and provides 5 free contributors with 15GB storage. This suits growing teams with expanding documentation needs.

The Professional plan costs $610 per month and includes 10 free contributors and 30GB storage. This is designed for larger teams with extensive documentation requirements.

All plans include workflow and review tools, permission management, reporting, API documentation features, branding options, and API access. You can add extra contributors to any plan for an additional monthly fee. Translation features are available as an add-on for all plans.

Confluence

Confluence offers four pricing tiers to match different team sizes and needs. The Free plan is perfect for small teams with up to 10 users, offering unlimited pages, basic whiteboards, and 2GB storage. There are no time limits or credit card requirements.

The Standard plan costs $5.42 per user monthly and adds AI features with Rovo Search and Chat, guest access, advanced permissions, and expands storage to 250GB. It supports up to 150,000 users.

The Premium plan at $10.44 per user monthly includes everything from Standard plus unlimited pages and spaces, unlimited whiteboards, unlimited storage, and 24/7 support with a 99.9% uptime guarantee.

For large organizations, the Enterprise plan provides custom pricing with advanced security, admin controls, cross-product insights, unlimited automation, and support for up to 150 sites with 99.95% uptime.