Stonly

Stonly is an interactive knowledge management platform that transforms how businesses provide customer support and internal training. Unlike traditional knowledge bases filled with static articles, Stonly creates dynamic, step-by-step guides that adapt to each user's specific needs and context.

The platform combines three key elements: interactive guides that break complex processes into simple steps, AI-powered answers that instantly respond to questions using your knowledge base, and smart decision trees that guide users through troubleshooting. Support agents get scripted playbooks that ensure consistent responses, while customers receive personalized help that leads to faster resolutions.

Founded by former Dashlane executives who experienced scaling challenges with millions of users, Stonly addresses the core problem of one-size-fits-all support. The platform integrates seamlessly with existing support tools and can be embedded directly into websites, apps, and help centers to provide contextual assistance exactly when users need it.

Getting started with Stonly is straightforward and requires no coding experience. First, sign up for a free 14-day trial that includes access to the Small Business plan features. The platform provides an intuitive guide builder where you create interactive content using a visual editor.

Start by identifying your most common support questions and turning them into step-by-step guides. Use Stonly's decision tree feature to create branching paths that adapt based on user responses. For each guide, add images, videos, and interactive elements to make instructions clear and engaging.

Best practices for success:

• Convert existing FAQ content into interactive guides

• Use the widget feature to embed guides directly on your website

• Set up triggers to show relevant help based on user behavior

• Create agent playbooks for consistent customer service

• Enable multi-language support for global audiences

• Monitor analytics to see which guides perform best

The platform integrates with popular tools like Zendesk, Salesforce, and HubSpot, allowing you to deliver knowledge within existing workflows. Advanced users can customize CSS styling and use the API for deeper integrations.

• Interactive step-by-step guides and decision trees

• AI-powered instant answers from knowledge base

• Visual guide builder with no coding required

• Multi-language support and automatic translation

• Smart triggers and behavioral targeting

• Advanced analytics and performance tracking

• Team collaboration with role-based permissions

• Integrations with Zendesk, Salesforce, HubSpot

• Widget embedding for websites and apps

• White-label customization options