KnowledgeBase vs Confluence: Features, Pricing and User Reviews 2026

KnowledgeBase

AI-Powered Help Center & Knowledge Management Software

Knowledge Management Help Center Software

Confluence

Team Workspace for Documentation

Team Collaboration Knowledge Management+1 more

KnowledgeBase

AI-Powered Help Center & Knowledge Management Software

Knowledge Management Help Center Software

Confluence

Team Workspace for Documentation

Team Collaboration Knowledge Management+1 more

KnowledgeBase

KnowledgeBase is a cloud-based software that creates organized libraries of information for your business. You can build two types of knowledge bases: one for customers to find answers themselves, and one for your team to access company information and policies.

The platform includes a simple text editor similar to Google Docs, but with added AI features that help write articles faster. You can add images, videos, and other media to make your content more helpful. The tool automatically customizes your help center to match your company branding using your email address.

KnowledgeBase works standalone or integrates with other customer service tools like LiveChat and HelpDesk. The platform offers one pricing plan with all features included, making it straightforward for businesses to get started.

Confluence

Confluence is an online workspace where teams create and share documents, project plans, and company knowledge. You can think of it as a shared notebook that your entire organization can access and update together.

It works in your web browser or through mobile apps. You build pages using a simple editor that looks similar to Microsoft Word or Google Docs. These pages can include text, images, videos, and links to other tools. You organize pages into spaces for different teams or projects.

The platform includes whiteboards for brainstorming, databases for organizing information, and templates for common documents. With AI features built in, Confluence can summarize long pages, help you write content, and quickly find information across all your team's documents.

Features of KnowledgeBase and Confluence

KnowledgeBase

AI-powered article and content generation
QuickAnswer for instant tailored responses
Unlimited articles and team members
Multiple knowledge bases from one account
Rich text editor with media support
Automatic branding customization
Custom domain and password protection
Analytics and Google Analytics integration
Drag-and-drop content management
24/7 live chat support
Multilingual knowledge base support

Confluence

Unlimited pages and spaces for organizing content
Real-time collaboration with multiple editors
Whiteboards for visual brainstorming
Pre-built templates for faster document creation
AI-powered summaries and content generation
Database views with automatic updates
Integration with Jira, Slack, and 100+ apps
Comments, mentions, and task assignments
Mobile apps for iOS and Android
Advanced search and content discovery

Use Cases of KnowledgeBase and Confluence

KnowledgeBase

Documentation Content Management Knowledge Base Management Help Center Creation

Confluence

Documentation Content Management Outline Generation Documentation Creation Report Writing

Pricing of KnowledgeBase and Confluence

KnowledgeBase

KnowledgeBase offers simple pricing designed for small and medium businesses. There is one plan that includes all features, making it easy to understand what you get.

The Monthly Plan costs $59 per month and includes one knowledge base with unlimited articles and unlimited team members. If you need additional knowledge bases, you can add them for $24.99 each per month.

The Annual Plan costs $49 per month (billed yearly) and saves you 20% compared to monthly billing. Additional knowledge bases cost $21.99 each per month with annual billing.

All plans include AI content features, QuickAnswer, help center customization, analytics, and 24/7 live chat support. A 14-day free trial is available with no credit card required.

Key features in all plans: unlimited articles, unlimited seats, AI content editor, branding customization, QuickAnswer, analytics, custom domain, password protection, and Google Analytics integration.

Confluence

Confluence offers four pricing tiers to match different team sizes and needs. The Free plan is perfect for small teams with up to 10 users, offering unlimited pages, basic whiteboards, and 2GB storage. There are no time limits or credit card requirements.

The Standard plan costs $5.42 per user monthly and adds AI features with Rovo Search and Chat, guest access, advanced permissions, and expands storage to 250GB. It supports up to 150,000 users.

The Premium plan at $10.44 per user monthly includes everything from Standard plus unlimited pages and spaces, unlimited whiteboards, unlimited storage, and 24/7 support with a 99.9% uptime guarantee.

For large organizations, the Enterprise plan provides custom pricing with advanced security, admin controls, cross-product insights, unlimited automation, and support for up to 150 sites with 99.95% uptime.