KnowledgeBase

KnowledgeBase is a cloud-based software that creates organized libraries of information for your business. You can build two types of knowledge bases: one for customers to find answers themselves, and one for your team to access company information and policies.

The platform includes a simple text editor similar to Google Docs, but with added AI features that help write articles faster. You can add images, videos, and other media to make your content more helpful. The tool automatically customizes your help center to match your company branding using your email address.

KnowledgeBase works standalone or integrates with other customer service tools like LiveChat and HelpDesk. The platform offers one pricing plan with all features included, making it straightforward for businesses to get started.

Using KnowledgeBase is simple and requires no technical knowledge. Here are the steps to get started:

• Sign up for a free 14-day trial on the website. No credit card is needed to start.

• After signing up, the system automatically creates a help center that matches your company branding based on your email address.

• Use the easy text editor to write your first article. Add images, videos, or GIFs to make content more engaging.

• Try the AI features to generate article titles, content, and keywords automatically, saving time on writing.

• Organize your articles into categories and add tags so users can find information easily.

• Customize your help center by adding your logo, choosing colors, and setting up a custom domain if needed.

• Turn on QuickAnswer so customers get instant answers to specific questions without scrolling through full articles.

• Review analytics to see which articles are popular and what questions customers are asking most often.

• AI-powered article and content generation

• QuickAnswer for instant tailored responses

• Unlimited articles and team members

• Multiple knowledge bases from one account

• Rich text editor with media support

• Automatic branding customization

• Custom domain and password protection

• Analytics and Google Analytics integration

• Drag-and-drop content management

• 24/7 live chat support

• Multilingual knowledge base support