Tonkean

Running a business means dealing with countless processes every day, from approving purchases to handling legal requests. Tonkean makes this easier by using smart technology to automate these tasks without requiring any coding skills. This powerful platform acts like a smart assistant that connects all your existing business tools and helps teams work together more smoothly.

Unlike traditional automation tools that only handle simple tasks, Tonkean understands complex business processes that involve both people and systems. It can automatically route requests to the right person, gather approvals, update multiple systems, and keep everyone informed along the way. Whether you're in procurement, legal, HR, or IT, Tonkean helps you build processes that people actually want to follow, making work faster and more efficient for everyone.

Tonkean is an enterprise-grade process orchestration platform that uses artificial intelligence to automate and coordinate business workflows across teams and systems. Think of it as the missing link between all your business applications, creating seamless experiences for employees who need to get things done.

The platform specializes in "process orchestration," which means it doesn't just automate individual tasks—it manages entire workflows that involve multiple people, departments, and software systems. For example, when someone submits a purchase request, Tonkean can automatically check company policies, route it to the right approver, create purchase orders in your procurement system, and send updates to everyone involved.

Founded in 2015 and trusted by companies like Google, Netflix, and Instacart, Tonkean stands out because it requires no coding skills and works with your existing tools. You can build complex automated processes using simple drag-and-drop tools, making it accessible to business users rather than just IT professionals.

Getting started with Tonkean is straightforward, even if you're not technical. First, you'll work with their team to set up your account and connect your existing business applications like email, Slack, Salesforce, or your procurement system.

Here's how to build your first automated process:

• Define your workflow: Map out your current manual process, identifying all the steps and people involved

• Use the drag-and-drop builder: Create your automated workflow using simple visual tools—no coding required

• Set up triggers: Choose what starts your process, like receiving an email or filling out a form

• Add approvals and routing: Define who needs to approve what and when

• Connect your systems: Link to existing tools so data flows automatically between them

• Test and refine: Run through your process to make sure everything works as expected

Pro tips for success:

• Start with simple processes before tackling complex ones

• Involve end-users in designing workflows they'll actually use

• Use Tonkean's AI Front Door feature to make request submission easier

• Take advantage of pre-built templates for common processes like supplier onboarding

The platform remembers context throughout each process, so you can easily track progress and make adjustments as needed.

Tonkean offers a comprehensive suite of features designed to transform how businesses handle internal processes. The platform's AI Front Door serves as an intelligent entry point that understands natural language requests and automatically routes them to the appropriate workflows.

Key capabilities include:

• No-code workflow builder with drag-and-drop tools for creating complex processes

• AI-powered orchestration that intelligently manages tasks across people and systems

• Integration with 250+ applications including Coupa, SAP, Salesforce, DocuSign, and Slack

• Real-time dashboards providing visibility into process status, cycle times, and performance metrics

• Custom interfaces and workspace apps for personalized user experiences

• Specialized AI agents like ProcurementGPT, LegalGPT, and InvoicesGPT for domain-specific automation

• People coordination features that automatically send reminders and gather updates

• Approval routing with conditional logic and escalation rules

The platform also includes process templates for common use cases, governance controls for enterprise compliance, and analytics tools that help identify bottlenecks and improvement opportunities. Everything operates within your existing security framework while providing the flexibility to adapt as your business evolves.

Tonkean uses a Monthly Tracked User (MTU) pricing model rather than traditional per-seat licensing. You only pay for users who actively interact with Tonkean processes each month, making it cost-effective for organizations where not everyone uses the platform regularly.

Pricing structure:

• Enterprise pricing starts around $10,000 per month based on your specific MTU requirements

• Custom pricing available based on organization size and feature needs

• Free trial available to test the platform before committing

The MTU model means pricing is based on actual usage—if someone uses Tonkean in one month but not the next, they only count toward that month's billing. Pricing is calculated as an average across your subscription year, so occasional spikes in usage won't dramatically impact costs.

What's included: Basic support provides documentation and email assistance, while Premium support adds 24/7 support, dedicated success management, training sessions, and direct access to the product team. Enterprise plans also offer deployment options including cloud-hosted, single-tenant, or on-premises installation.