FireHydrant vs PagerDuty: Features, Pricing and User Reviews 2026
Compare features, pricing, reviews, and more to make an informed decision
FireHydrant
FireHydrant is an incident management platform that helps teams detect, respond to, and learn from service outages with automated workflows.
PagerDuty
PagerDuty is a cloud-based incident management platform that helps teams respond to and resolve critical issues faster with automated alerts.
FireHydrant
FireHydrant is an incident management platform that helps teams detect, respond to, and learn from service outages with automated workflows.
PagerDuty
PagerDuty is a cloud-based incident management platform that helps teams respond to and resolve critical issues faster with automated alerts.
FireHydrant
Automated incident response with Runbooks
On-call scheduling and alert routing
AI-generated summaries and retrospectives
Slack and Teams integration for incident management
Service catalog with dependency tracking
Public and private status pages
Real-time incident timeline and documentation
Post-incident retrospectives and analytics
Integration with monitoring and ticketing tools
API-first platform with Terraform support
PagerDuty
Real-time alerts via phone, SMS, email, and mobile push
Automated on-call scheduling with rotation management
Escalation policies for backup coverage
Integration with 700+ monitoring and collaboration tools
Incident workflows with automation and AI assistance
Slack and Microsoft Teams chat integration
Status pages for stakeholder communication
Post-incident analysis and learning tools
Mobile apps for on-the-go incident management
Advanced analytics and reporting
FireHydrant
FireHydrant offers three pricing tiers to match different team needs. The free trial account includes up to 10 responders for two weeks with basic features like 2 runbooks, Slack and Teams integration, and 1 public status page.
Platform Pro costs $9,600 per year and supports up to 20 responders. It includes 5 runbooks, unlimited public status pages, service catalog, on-call scheduling, and Signals alerting with up to 50 SMS or phone alerts monthly. The plan also includes single sign-on and standard support.
Enterprise pricing is customized for large organizations. It adds unlimited runbooks, AI features for summaries and transcripts, private incidents, unlimited retrospective templates, private status pages, incident analytics, unlimited integrations, and premium support. Enterprise customers also get dedicated success managers and data export capabilities.
PagerDuty
PagerDuty offers flexible pricing to accommodate teams of different sizes and needs.
The Free plan supports up to 5 users with basic on-call scheduling, 100 international notifications per month, and access to 700+ integrations. This is ideal for small teams getting started with incident management.
The Professional plan costs $25 per user monthly and adds enhanced chat integration, more notifications, major incident workflows, external status pages, and email support.
The Business plan at $49 per user monthly is the most popular option. It includes custom fields, advanced integrations with ITSM tools, multi-year data access, internal status pages, and 5,000 credits for PagerDuty Advance.
The Enterprise plan requires custom pricing and delivers end-to-end incident management with premium Slack actions, up to 100 custom incident types, post-incident reviews, bi-directional ServiceNow sync, and includes premium status pages and live call routing.