PagerDuty vs Rootly: Features, Pricing and User Reviews 2026
Compare features, pricing, reviews, and more to make an informed decision
PagerDuty
PagerDuty is a cloud-based incident management platform that helps teams respond to and resolve critical issues faster with automated alerts.
Rootly
Rootly is an AI-powered incident management platform that automates response workflows and helps teams resolve issues faster.
PagerDuty
PagerDuty is a cloud-based incident management platform that helps teams respond to and resolve critical issues faster with automated alerts.
Rootly
Rootly is an AI-powered incident management platform that automates response workflows and helps teams resolve issues faster.
PagerDuty
Real-time alerts via phone, SMS, email, and mobile push
Automated on-call scheduling with rotation management
Escalation policies for backup coverage
Integration with 700+ monitoring and collaboration tools
Incident workflows with automation and AI assistance
Slack and Microsoft Teams chat integration
Status pages for stakeholder communication
Post-incident analysis and learning tools
Mobile apps for on-the-go incident management
Advanced analytics and reporting
Rootly
AI-powered root cause analysis and suggestions
Slack and Microsoft Teams native response
Automated incident channel creation
Built-in on-call scheduling and alerting
Multi-cloud reliability with redundancy
Real-time meeting transcription and scribe
Customizable workflows and playbooks
Automated status pages
Post-incident retrospectives with AI
iOS and Android mobile apps
PagerDuty
PagerDuty offers flexible pricing to accommodate teams of different sizes and needs.
The Free plan supports up to 5 users with basic on-call scheduling, 100 international notifications per month, and access to 700+ integrations. This is ideal for small teams getting started with incident management.
The Professional plan costs $25 per user monthly and adds enhanced chat integration, more notifications, major incident workflows, external status pages, and email support.
The Business plan at $49 per user monthly is the most popular option. It includes custom fields, advanced integrations with ITSM tools, multi-year data access, internal status pages, and 5,000 credits for PagerDuty Advance.
The Enterprise plan requires custom pricing and delivers end-to-end incident management with premium Slack actions, up to 100 custom incident types, post-incident reviews, bi-directional ServiceNow sync, and includes premium status pages and live call routing.
Rootly
Rootly offers two main pricing tiers designed for different team sizes and needs.
Essentials ($20/user/month): Perfect for startups and growing companies. This plan includes Slack-native incident response, AI features like chat assistant and summaries, automated workflows, playbooks, one external and one internal status page, mobile apps, basic integrations with tools like Jira and Datadog, and SSO authentication. You get 14 days free to try everything.
Enterprise (Custom pricing): Built for large organizations with complex needs. This includes everything in Essentials plus Microsoft Teams support, unlimited status pages, advanced workflows and custom forms, private incidents, custom dashboards, advanced security features like audit logs and custom data retention, support for unlimited organizations, and priority support available around the clock.
Both plans include the core AI capabilities and Terraform provider. Contact their sales team for Enterprise pricing details.
