Rootly vs Incident.io: Features, Pricing and User Reviews 2026

Rootly offers two main pricing tiers designed for different team sizes and needs.

• Essentials ($20/user/month): Perfect for startups and growing companies. This plan includes Slack-native incident response, AI features like chat assistant and summaries, automated workflows, playbooks, one external and one internal status page, mobile apps, basic integrations with tools like Jira and Datadog, and SSO authentication. You get 14 days free to try everything.

• Enterprise (Custom pricing): Built for large organizations with complex needs. This includes everything in Essentials plus Microsoft Teams support, unlimited status pages, advanced workflows and custom forms, private incidents, custom dashboards, advanced security features like audit logs and custom data retention, support for unlimited organizations, and priority support available around the clock.

Both plans include the core AI capabilities and Terraform provider. Contact their sales team for Enterprise pricing details.

Incident.io offers flexible pricing to fit different team sizes and needs.

The Basic plan is completely free and includes core incident response features, single team on-call, and a status page. This works well for small teams getting started with structured incident management.

The Team plan costs $19 per user monthly for incident response, with an additional $12 per user monthly for on-call features. It includes multi-team scheduling, AI automation, and works in Slack environments.

The Pro plan is $25 per user monthly for incident response, plus $20 per user monthly for on-call. It adds advanced insights, private incidents, customizable processes, and Microsoft Teams support alongside Slack.

For larger organizations, the Enterprise plan offers custom pricing with dedicated support, multiple environments, advanced security, and live phone support with guaranteed response times.