Incident.io vs PagerDuty: Features, Pricing and User Reviews 2026
Compare features, pricing, reviews, and more to make an informed decision
Incident.io
Incident.io is an AI-powered incident management platform that helps teams manage on-call, respond to incidents, and communicate through automated status pages.
PagerDuty
PagerDuty is a cloud-based incident management platform that helps teams respond to and resolve critical issues faster with automated alerts.
Incident.io
Incident.io is an AI-powered incident management platform that helps teams manage on-call, respond to incidents, and communicate through automated status pages.
PagerDuty
PagerDuty is a cloud-based incident management platform that helps teams respond to and resolve critical issues faster with automated alerts.
Incident.io
AI-powered incident investigation and resolution
Multi-team on-call scheduling with rotation support
Automated Slack and Microsoft Teams workflows
Customizable branded status pages
Real-time incident timeline tracking
Post-incident review and learning tools
Integration with monitoring and ticketing systems
Advanced analytics and reporting
Role-based access control and permissions
Mobile app for on-the-go incident management
PagerDuty
Real-time alerts via phone, SMS, email, and mobile push
Automated on-call scheduling with rotation management
Escalation policies for backup coverage
Integration with 700+ monitoring and collaboration tools
Incident workflows with automation and AI assistance
Slack and Microsoft Teams chat integration
Status pages for stakeholder communication
Post-incident analysis and learning tools
Mobile apps for on-the-go incident management
Advanced analytics and reporting
Incident.io
Incident.io offers flexible pricing to fit different team sizes and needs.
The Basic plan is completely free and includes core incident response features, single team on-call, and a status page. This works well for small teams getting started with structured incident management.
The Team plan costs $19 per user monthly for incident response, with an additional $12 per user monthly for on-call features. It includes multi-team scheduling, AI automation, and works in Slack environments.
The Pro plan is $25 per user monthly for incident response, plus $20 per user monthly for on-call. It adds advanced insights, private incidents, customizable processes, and Microsoft Teams support alongside Slack.
For larger organizations, the Enterprise plan offers custom pricing with dedicated support, multiple environments, advanced security, and live phone support with guaranteed response times.
PagerDuty
PagerDuty offers flexible pricing to accommodate teams of different sizes and needs.
The Free plan supports up to 5 users with basic on-call scheduling, 100 international notifications per month, and access to 700+ integrations. This is ideal for small teams getting started with incident management.
The Professional plan costs $25 per user monthly and adds enhanced chat integration, more notifications, major incident workflows, external status pages, and email support.
The Business plan at $49 per user monthly is the most popular option. It includes custom fields, advanced integrations with ITSM tools, multi-year data access, internal status pages, and 5,000 credits for PagerDuty Advance.
The Enterprise plan requires custom pricing and delivers end-to-end incident management with premium Slack actions, up to 100 custom incident types, post-incident reviews, bi-directional ServiceNow sync, and includes premium status pages and live call routing.