
FullStory
FullStory captures user behavior with session replay and heatmaps to help businesses optimize digital experiences and boost conversions.





What is FullStory
FullStory is a digital experience intelligence platform that automatically captures and analyzes user behavior on websites and mobile applications. Think of it as having a security camera for your digital products, but instead of just recording, it understands what's happening.
The platform uses advanced technology to record every user session, showing you exactly how visitors navigate your site, where they click, how they scroll, and what causes them to leave. Unlike basic analytics that only show numbers, FullStory provides the context behind those numbers through session replays and behavioral insights.
FullStory serves businesses of all sizes, from startups to large enterprises, helping product teams, marketers, UX designers, and customer support staff understand their users better. With features like automatic error detection, conversion funnels, and AI-powered analysis, it turns user behavior data into actionable insights for improving digital experiences.
How to Use FullStory
Getting started with FullStory is straightforward and requires minimal technical setup. First, create your free account at FullStory.com and add their simple code snippet to your website or mobile app. The platform starts capturing user sessions automatically within minutes.
Here's how to maximize FullStory's value:
Watch session replays to see exactly how users interact with your site
Use the search function to find specific user behaviors or issues quickly
Create funnels to track user journeys and identify drop-off points
Review heatmaps to understand where users click and scroll most
Set up alerts for rage clicks and other frustration signals
Integrate with your existing tools like Google Analytics or support platforms
The platform's powerful search lets you filter sessions by user actions, errors, or custom events. You can segment users, compare time periods, and share insights with your team. FullStory also provides automatic summaries of user sessions using AI, making it easier to quickly understand user behavior patterns and spot opportunities for improvement.
Features of FullStory
Pixel-perfect session replay recordings
Click and scroll heatmaps for web and mobile
Conversion funnel analysis with drop-off tracking
Automatic error and frustration signal detection
AI-powered behavioral insights and summaries
Advanced search and user segmentation tools
GDPR-compliant privacy controls and data masking
Integrations with Google Analytics and support tools
Real-time alerts for UX issues
FullStory Pricing
Free
Free
- Basic session replay
- Limited monthly sessions
- Basic analytics and insights
- Heatmaps (limited)
- User search and filtering
- 14-day Business plan trial
Business
Custom
- Increased session volume
- Advanced search and segmentation
- Conversion funnels
- Error detection and alerts
- Basic integrations
- Email support
Advanced
Custom
- Higher session limits
- Custom events and properties
- Advanced analytics
- Priority support
- API access
- Advanced integrations
Enterprise
Custom
- Unlimited sessions
- SSO and advanced security
- Dedicated customer success manager
- Custom integrations
- Advanced privacy controls
- SLA guarantee
FullStory Use Cases
- Analyze Data
- Analyze Competitors
- Track Performance Metrics
- Conduct Market Research
- Analyze Performance Metrics
- Analyze Audience Data
- Analyze Sales Performance
- Grade Assignments
- Perform Statistical Analysis
- Optimize User Experiences
- Develop Predictive Models
- Conduct Usability Tests
- Conduct User Research
- Conduct Customer Interviews
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